Saga Websites

Q: What's your name and position in the company?
A: Independent Webmaster

Q: Describe your company in 5 words.
A: Focused on small business success.

Q: What's your business philosophy?
A: I help the small business owner compete with current technology. All of my projects focus on effectiveness, and results.

Q: Describe your office environment.
A: I work from home.

Q: Describe how your team interact and work together.
A: I am a one-man operation.

Q: What makes you different from other web design companies?
A: Much more focus on results: getting traffic and finding new customers. Having a website that is professional and effective is more important than bells & whistles.

Q: How do you get the majority of your business?
A: Word-of-mouth.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Client needs are discussed in detail before the project begins. Written guidelines and frequent phone and email consultations keep the project on track until turnover.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Ask questions! If your web designer says something you don't understand, speak up.

Q: How do you manage demanding clients?
A: Clear expectations before a project begins are essential. If a client requires more work as the project continues, we can discuss how additions can be managed.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Ask their existing clients, especially those whose businesses resemble you own in terms of size, target market, industry, etc.

Q: Where do you see your company in 10 years time?
A: I will have a large enough client base that I will no longer (or very infrequently) accept no clients.

Q: Where do you see the web design industry in the future?
A: Content management will become more significant. Web design will focus more on consultation, and less on design.

Q: What computers do you have use in your offices, PCs or Macs?
A: PC

Q: How was your company name chosen?
A: I choose the term 'Saga' because I help clients to tell their story.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Make sure that every aspect of your website speaks to your target market.