NuTerra, LLC

Q: What's your name and position in the company?
A: Operations Manager

Q: Describe your company in 5 words.
A: Website development, e-commerce, online marketing.

Q: What's your business philosophy?
A: We believe in the power of technology - It is our belief that the right technology can provide our clients with competitive advantage in the market, simplify their business practices, and provide them the ability to achieve their short and long term goals.

Q: Describe your office environment.
A: Creative, informal, professional.

Q: Describe how your team interact and work together.
A: NuTerra features an experienced tightly knit team of creative designers, programmers and marketing professionals that know how to get online results. Our office atmosphere is laid back to allow for the development of our employees and professional to service our customers.

Q: What makes you different from other web design companies?
A: Our business-driven approach separates us from typical web design companies and advertising agencies. We have built a reputation for creating a positive return on investment for our clients. If you are serious about your online success, we can get you there.

Q: How do you get the majority of your business?
A: The majority of our business is created through referrals and word-of-mouth. Our customers are very satisfied with our work and are happy to share our service with others.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Our team works together to communicate and execute on a project from start to finish. One point of contact is normally assigned to each project to facilitate this with the customer.

Q: What do you think is the most crucial element of creating a good client relationship?
A: We believe in always exceeding the expectations of our clients - We value our clients and are dedicated to always providing service to the highest level possible. Our goal is to form mutually beneficial, long-term relations with our clients. We understand that to accomplish this objective, we need to consistently achieve high levels of customer satisfaction.

Q: How do you manage demanding clients?
A: We believe that we are fair to all of our customers. All work is defined and signed off on before any work is begun to allow all parties to understand the extent of the work to be completed and what it will cost for this work.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Look for a company that has been in the industry and has experience creating all forms of web applications. A web designer cannot complete most projects alone. That's why we employ a team of designers and programmers to create much more than "brochure websites."

Q: Where do you see your company in 10 years time?
A: As we continue to grow and build, we aim to become the number one web resource in the midwest.

Q: Where do you see the web design industry in the future?
A: The web is becoming increasingly more and more interactive with it's visitors. Because of this technologies have had to adapt to this. In the future websites that fail to interact with their customers will be difficult to find our exist.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: NuTerra was chosen to represent the future of new ideas and technologies.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: The most important thing most businesses do not understand is that the content and usability of their site should be the first priority of any site. Visitors are looking for specific information. If you cannot provide that for them in an easy to understand and use format they will not stay.