Q: What's your name and position in the company?
A: Tom Vaught, Co-Owner
Q: Describe your company in 5 words.
A: Experienced Indianapolis website design firm.
Q: What's your business philosophy?
A: Treat others how you wish to be treated.
Q: Describe your office environment.
A: Professional yet laid back.
Q: Describe how your team interact and work together.
A: Because we're a family run business we can many times finish each others sentences. Because of this synergy, we work seamlessly together.
Q: What makes you different from other web design companies?
A: We are honest, won't try and sell you more than you need, won't take on your project if we don't believe it can be successful, and we provide fair pricing no matter how much money your company makes.
Q: How do you get the majority of your business?
A: Word of mouth from current clients and or course Google.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: A simple phone conversation to see if we would be a good fit, then meet to do a more detailed needs analysis, provide a quote along with any suggestions or recommendations, then after a Q & A session, we begin the project utilizing our tried and true design and development process which we only share with clients.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Communication, communication, and did I mention communication?
Q: How do you manage demanding clients?
A: Use constant professionalism and communicate.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Talk with each firm individually and meet with them, if possible. By communicating your needs with each firm and learning more about their qualifications, experience and their solutions, etc., you will get a good feel for whom you should work with. Do your due diligence but also "follow your gut".
Q: Where do you see your company in 10 years time?
A: Continuing to be a leader in the industry.
Q: Where do you see the web design industry in the future?
A: I see it getting much more segmented.
Q: What computers do you have use in your offices, PCs or Macs?
A: PC
Q: How was your company name chosen?
A: Scripture
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Get a good professional design, make the site very simple to use and then implement marketing, marketing, and more marketing.
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