Design Addiction

Q: What's your name and position in the company?
A: Nancy Schallon - Owner

Q: Describe your company in 5 words.
A: Creative, Professional, Innovative, Dependable, Affordable

Q: What's your business philosophy?
A: We help people with smaller budgets create a unique, stunning and profitable presence on the web without the hassles and high costs of hiring a large Design Company.

Q: Describe your office environment.
A: Working from a home studio.

Q: Describe how your team interact and work together.
A: I am a freelance designer.

Q: What makes you different from other web design companies?
A: Our goal is to provide each client with excellent customer service, creative & innovative design ideas, and a final product that will not only be profitable, but will make you proud to have it showcase your product or business! We take on only a limited number of projects at a time to allow us to give each client our undivided attention from start to finish. We will consult with you in depth to ensure that we fully understand your needs and ideas before we begin. We will keep you informed every step of the way so you can see your design in progress and make any changes you may want as often as necessary until you are completely satisfied. We will get your site up and running as quickly as possible and we will be available to you anytime you may need help or have any questions...even after we complete your project. We promise to always give you the quality of service you deserve at a price you can afford!

Q: How do you get the majority of your business?
A: Through networking, internet marketing and word of mouth.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We are a small Web Development and Design Studio taking on only a limited number of projects at a time to allow us to give each client our undivided attention from start to finish. Our goal is to provide each client with excellent customer service. We will consult with you in depth to ensure that we fully understand your needs and ideas before we begin. We will keep you informed every step of the way so you can see your design in progress and make any changes you may want as often as necessary until you are completely satisfied. We will get your site up and running as quickly as possible and will be available to you anytime you may need help or have any questions.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Making them a priority no matter what!

Q: How do you manage demanding clients?
A: By listening to their needs and being patient with them because I know that they will be satisfied with my work when the project is complete.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: By viewing the designer's portfolio to see if their design style appeals to you. Speaking directly with the designer to discuss your project and budget. You can get a good idea if you and your designer will "click" and are on the same page with ideas and prices. Making sure that when they contact a designer, they get back with you in a timely manner. If they don't, move on because that will be an indication of their work ethic and you will eventually end up hiring another designer to complete your project. Work with someone who you can easily understand. There's nothing worse than trying to communicate your needs with someone who does not speak your language. Ask for references. A good designer will always be happy to supply you with references of their design projects.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Promote it! Tell everyone you know about it. Word of mouth is one of the best forms of advertisement.