The Idea People

Q: What's your name and position in the company?
A: Jay Joyce, Chief Idea Officer

Q: Describe your company in 5 words.
A: Creative impact to grow businesses.

Q: What's your business philosophy?
A: Our business philosophy is to provide a higher-level of service experience and client problem resolution that is traditionally not found within the web design and marketing agency industry. We firmly believe that our customers enjoy more personal attention, customized services, and communication that cannot be provided from any other business in our field.

Q: Describe your office environment.
A: Bursts of creative energy, project focus, and professionalism with a few dashes of client meetings, extreme humor, and animal crackers.

Q: Describe how your team interact and work together.
A: Collaboration. Since we have been in business for 16 years, our total effort with every client and project is collaboration.

Q: What makes you different from other web design companies?
A: You always get treated like a partner. We give you a valuable spirit of mentorship and advice on all levels of your business. Your investment has better chances to earn a higher return when we work together over time.

Q: How do you get the majority of your business?
A: We market our company on search engines, business blogs, social media channels, direct letters to prospects, networking, and referrals from happy clients.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: It's all about collaboration and communication on every project and every client.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Beyond trust and open access, we believe and practice that building a successful client relationship involves immersing ourselves into their business from many angles. It's all about collaboration and communication.

Q: How do you manage demanding clients?
A: All clients demand your total attention. We are experts at working with all types of clients and we are especially attentive beyond their expectations.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Look beyond creative expression and technology. Today's business website has to be about generating new customers and business. Select the web design company that knows the most about business, customers, sales process, marketing and building relationships. Then you'll have that reflected in your website.

Q: Where do you see your company in 10 years time?
A: Same place as we have been the past 16 years...building relationships, solving client business challenges, introducing new business designs and marketing technology trends.

Q: Where do you see the web design industry in the future?
A: We believe that being "business smart" is where the action is for tomorrow's successful web company. It's past simple web design. Business clients want to grow their business. They expect, and demand, creative brilliance and technology wizardry. But you better know how to generate good marketing and grow a business!

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: In 1994 we were searching for a unique URL that would match what we wanted to do. "The Idea People" emerged and we snagged it!

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Keep it fresh. Engines love fresh and new content. New customer prospects arae searching for the latest and greatest news on the search. Deliver it. Everything else is 2nd place.