Average Ratings
Customer Service: 3.5
On Time: 3.4
End Result Satisfaction: 3.5
Value for Money: 3.5
Client Reviews
21 March 2016
http://www.simplyniknaks.co.uk
Reviewed by Phil Daley
— Simply NikNaks
Please note that we had to submit a website name that the company worked on. We have submitted our current website but this company never worked on this as they never provided a working website.
We were contacted by Neoteric UK on 12th May 2015 about building us a website to sell our products from. We were told this website (built using Magento) would also integrate with both our eBay and Amazon stores and allow us to control listings of products, stock inventory and shipping all from one central control panel. After numerous discussions and exchange of emails with their sales person (who seemed quite knowledgeable) they produced a detailed proposal.
The proposal ran into many pages but the key details and requirements were as follows (copied from their proposal):
"The client requires a professional and impressive website to be used as a web shop for retail and trade customers. The site needs to be at today’s standards of being mobile friendly and all the features of that industry.
1. Bespoke mobile friendly design (responsive)
2. SEO friendly
3. Comprehensive administrative CMS control (with the control of the Multichannel store) built with Magento
4. Ebay & Amazon Integration (including overseas sites)
5. Royal Mail BMO (PPI) Integration Module
6. Product import from ebay (3rd party listings)
7. Reviews (Trusted and Google Approved) "
It was stressed at the time that we wanted to be up and running by October ready for our Christmas sales and we were told the whole development would take just 8 weeks (the schedule was also written into the proposal). The contract was signed and 60% of the cost paid upfront on 20th May.
In mid-May we were also contacted by Royal Mail to say they wanted us to start using their Despatch Manager Online (DMO) system as from October 2015. We contacted the original sales person and he stated it was just a different module we had to buy a license for. As the cost difference was just an extra £25 he verbally agreed to waive the fee and we confirmed we wanted to go ahead with the DMO module by email on the 29th May and again stated we needed this to be complete by October.
We were then contacted by a Project Manager to run through initial website designs. Several static example pages were produced quite quickly and we agreed on a general design on the understanding that these were just generalised and we could change certain information later. As the initial website design was now agreed we had to now pay a further 20% of the cost. The date was now 22nd June.
The project manager gave us 2 training sessions via telephone on the Magento CMS Panel each about 1 hour long. One on the 10th July (to show how to add a new product) the other at the end of July (to go through our business policies). It was during these sessions I started to have a few doubts about the company. Many of my questions could not be answered by the project manager and they even admitted they had only just completed training themselves the week before. In between these training sessions we exchanged several emails with the project manager to give details such as eBay and Amazon login details, information on what payment methods we wanted, our standard Terms & Conditions, etc. which were all to be incorporated into the website.
It then went quiet for a few weeks. We assumed that Neoteric were working in the background importing our eBay products into the system (as per contract) and testing and finalising website design. On 27th August, we were getting a little concerned that we had had no contact so we logged into the Magento CMS Panel to have a look at what had been done. We spent a considerable amount of time looking through the Catalog and checking Sales Orders and comparing this with the actual eBay/Amazon sales. To our disappointment we could not see that any real work had been done at all and produced a report that we sent to Neoteric listing the problems which were:
1. Products were only being imported into the Magento Catalog when a sale occurred on either eBay or Amazon. There had been no full product import from eBay.
2. The products that were imported were missing a lot of vital information such as Brand, Colour and Size. In fact size was always set to ‘48’ – even on clothes we sell that come in Small, Medium or Large
3. Stock levels were often different between Magento, eBay and Amazon indicating that no stock synchronisation was occurring. We had been told if we updated stock quantity on any platform (whether because new stock had been bought or a sale occurred) all the other platforms would also update automatically.
4. Not all sales orders from eBay or Amazon were being captured in the Magento system. All sales orders occurring on the International Amazon sites were simply being ignored. Certain UK sales from both eBay and Amazon were also not generating an equivalent Magento order. Obviously, this meant we could not produce invoice or shipping labels from the Magento CMS for orders that had not been captured.
5. Sales on international eBay sites were coming into Magento with no conversion of the currency. For example if we sold something on the eBay US site for $30 it would come into Magento as £30. This obviously meant the figures could not be used for record/book keeping.
6. When a sale occurred on eBay and the product imported into the Magento system it would set the stock quantity not to the amount left on eBay but to the Total Sold amount. Worse still, it would often also update the eBay quantity to Total Sold as well meaning that many of our eBay stock levels were now wrong and we over sold on several products.
7. We could not find anywhere within the Magento CMS Panel where there appeared to be any integration with the Royal Mail DMO system for producing shipping labels.
We emailed this list of problems to Neoteric on the 27th August.
We then received an email from someone who said they were the manager of the Support department saying they were disappointed with the lack of communication and that they would immediately look into it. Several days later we were telephoned and told our original project manager had left the company and we should have been allocated a new one but for some reason this had not occurred. They apologised and said they would like to get the problems resolved. We then ran through a few configuration details on the Magento CMS and we were told these should resolve most of the problems. We were asked if we had seen our website yet. We answered no as we had not been given any information. We were then given a website address where we could view our test website and were told to look at it over the weekend (it was now Friday 4th September) and go back to them with any comments/changes.
We started to look at the new website but it quickly became obvious that there was still a huge amount to be done before it would be of any use. We therefore took the decision that the website should wait until the other problems were resolved ready for our October deadline and emailed Neoteric on the 11th September to tell them to concentrate their efforts on resolving the eBay/Amazon/Royal Mail integration issues first.
Since then we have exchanged several emails with Neoteric. First they said their developers resolved problems within 5 working days of being notified of them. This deadline expired with still not a single issue resolved. Then they informed us we had to install a file to get the Royal Mail DMO integration working so we asked for the file and it was not sent. They then informed us of the good news that they we did not need the DMO module as they had already configured the Royal Mail Despatch Express module. Not knowing what Despatch Express was we googled it to find that this system had been withdrawn by Royal Mail in February 2013. By this time we had lost faith in the company so we gave them a deadline that we expected to see some real progress by 18th September or else we would be cancelling the contract and asking for a refund.
On 17th September they emailed us to say that they had yet again re-configured the system and all our problems would be resolved within 24 hours. We tested again 24 hours later to find not a single issue had been resolved so we emailed back to say we were cancelling the contract and wanted a refund. They then emailed us to say they had tested the system and certain issues were resolved, some they could not replicate and some were our fault for not entering Brand and UPC information on some of the products. So, yet again, we went through the issues and not a single problem had been resolved and we sent back very specific examples where products had been imported incorrectly; where certain orders from eBay or Amazon were still not being captured and that when we tried to print shipping labels we got an error. Also, a complete product import from our eBay store had still not happened – only products that had had a recent sale had been imported. In response to the problem that we had not entered Brand information on a product they referred to a specific item in the Magento Catalog. We therefore checked the product in our eBay store only to find Brand had been entered there – they had not setup this information when they imported the product.
We had to postpone our fight with the company from October 2015 until February 2016 as we were just too busy with our Christmas sales. In February 2016 we checked if they had done anything in the meantime to fix any issues only to find not a single thing had been done to correct any of the problems. We asked for a refund but was refused so we are now considering legal options.
11 April 2015
http://stuffexhange.com/
Reviewed by GOTENI
— Globego
Dodgy: Honest and hard working people should be protected from dodgy company like Neoteric UK.
We gave Neoteric UK more than 13k pounds for our start-up Website (90% of the amount). When we made our agreement in April 2013, we were told by Neoteric that the work would be finished well before 5 May 2014. This has not happened.
WebSite has been with Neoteric for more than 2 years and we are still not on live. The truth is the Website is far from finished, full of bugs and very fragile. It is completely un-exploitable for us. So far, we feel like we have been wasting too much time and energy with them. Project is not at all moving forward.
The would-be "support manager" keeps on saying development is in progress, documentations are very clear and understood; but in the end you get no delivery and no serious justification for the delivery failures. Too many times I was told by the company that the project will be completed by the due date, and too many times they failed to deliver. What we have is a support manager making up excuses and running away from the phone. They keep promising things but they are always miles away from the delivery date and deadlines they committed on. As it stands right now, no progress at all has been observed by us, absolutely no delivery has been made since December 2014 and no project timeline established. It has been a long series of delivery failures and postponed delivery dates without explanation or consistent communication.
Also, we wrote to both directors and we have not received any response. It looks to us they are playing games.
We are now fed up of this mess. The lack of professionalism, communication, project management and of course progress put me in a situation where I can no longer trust and do business with them.
The next step for us will be to take them to court and engage a solicitor/lawyer. We are asking anyone that has experienced similar problems to contact or text us on 07813151213.
This review has not been accepted by Nēō-tērīc UK Ltd.
6 September 2012
http://www.highenvy.com
Reviewed by Robbie Fotinos
— High Envy Ltd
I don't even know where to start with how bad this company is.
I wanted an ecommerce website, that works fast with a great design. They came up with a few appalling designs which meant I had to design it myself. The website also runs VERY slow but this could be due to their server.
It has taken over a year to get the website up and running due to a lot of problems in the process. What they don't tell you when you sign up, the website is optimised for windows based computers as it barely works on a mac. After you load up a few pages you need to reset the cache I have been told thats the only solution to fixing it.
The website has been up and running for a few months now and a lot of issues have started to happen such as banners not working, buttons disappearing, customers not able to log in, bonus points not being put in customers accounts correctly, customers cant see their purchased history, the list goes on and on. If you try and get these fixed the customer service team say it works fine on their computer until you go through everything step by step. As you can probably guess by now all the issues are still there.
Even after their terrible customer service they seem to have just put up a link to Neoteric UK on the bottom of every page of my website without my permission.
To conclude my review I would never recommend anyone to use Neoteric UK as you will be disappointed. Before you go with them I would greatly suggest asking a current real customer of theirs.
22 June 2012
http://www.mi-cupon.com/
Reviewed by Paul Johnson
— MiCupon
Awful company to work with. It took 14 months to go live and was full of errors and littered with mistakes and functionality issues which were not picked up by their quality team. The time taking to fully resolve any issue indicates that Neoteric do not understand what the issues are and instead kept patching up the problems rather than resolving the core issue. The website is very fragile and breaks down at every opportunity, we do not trust the website to effectively run our business, remain error or operate to a good standard.
Even before it went live for the entire process the website was littered with errors and Neoterics support is shocking, they never come back to you and are rude to say the least. We are taking them to court now to get our money back as these guys are cowboys!
Do not touch Neoteric!
30 April 2012
http://www.shopperdeals4u.co.uk/
Reviewed by Jutinder
— Shopper Deals 4u
Delighted & overwhelmed with the new website.. we would like to thank Neoteric for great service and support.. Ours is affiliate website & looks great . Neoteric Uk is a professional web development company. We would recommend Neo & team to anyone without hesitation.'
21 April 2012
http://www.citycentreapartments.com/
Reviewed by Shyam Morjaria
— Cottage Linen
Very Impressed with Neoteric services..Team worked hard took time to understand the requirements. Neoteric team was prompt in carrying out the changes we requested and in the end we got a stunning, elegant website. We are extremely glad and delighted that we hired Neoteric UK.. We recommend Neoteric UK
9 April 2012
http://www.houseofleatheruk.com
Reviewed by Faz Haroon
— House of Leather
Outstanding service, Great value for money, Impressive website what else can be said !! Working with Neoteric UK could not have been a more pleasurable experience. Finally would like to thank Neoteric Team for such a great work & service. Keep it up guys. will definitely recommend your company to anyone
27 March 2012
http://www.garnersfoodserviceequipment.co.uk/
Reviewed by Peter Walker
— GarnersFoodServiceEquipment
We are Pleased with Neoteric UK SEO Services.. We have not only achieved 1st Page Positions for our business terms but results continue to rise .. Thanks a ton for a great job! Neoteric team did an excellent job in making my website a SUCCESS. "We have no hesitation in recommending Neoteric to other companies."
21 May 2010
http://www.mr-shoes.co.uk/
Reviewed by Neil Tagg
— Mr Shoes UK
We signed up with Neoteric in Feburary 2010 for SEO and so far we are very delighted with the SEO Services and the results..Their web design services are second to none we highly appreciate their team for presenting the 6 great designs and content for our website.. "Neoteric professionalism has been great".I would like to say "Thanks" to Neoteric
Team and wish to continue with them for further business.
21 May 2010
http://www.solefootwear.co.uk/
Reviewed by Kush Singh
— Sole Footwear
Would like to thank everyone at Neoteric for fabulous SEO work done on our website.. In just 3 months of time we received high rankings on search engines and there is an increase on our queries..Team at Neoteric have done what exactly we require. The SEO service to date has been excellent;.. We would recommend Neoteric to anyone!!
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