Watson Hall Ltd

Q: What's your name and position in the company?
A: Colin Watson, Technical Director

Q: Describe your company in 5 words.
A: Practical information privacy and security

Q: What's your business philosophy?
A: Extremely high standards with good value-for-money.

Q: Describe your office environment.
A: Very efficient.

Q: Describe how your team interact and work together.
A: Teams are formed for each engagement with the relevant skills. These people stay with the project through to completion.

Q: What makes you different from other web design companies?
A: We complement the work of traditional wen design companies, providing specialist input on the security and privacy aspects. Sometimes we are working for the client, and sometimes for the design company.

Q: How do you get the majority of your business?
A: Referral by existing clients.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Define the project scope as specifically as possible and provide a fixed-cost quotation against clear deliverables and timescales.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Providing a positive benefit to their business.

Q: How do you manage demanding clients?
A: Demanding clients are our preference - we keep them informed every step of the way so that expectations are shared, and delivered by us.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Meet face-to-face with the actual team you will be working with and see if you the personalities can work together.

Q: Where do you see your company in 10 years time?
A: Greater specialisation as design agencies take security and privacy matters on board more themselves - building security and privacy into the process.

Q: Where do you see the web design industry in the future?
A: Some consolidation but there's plenty of space for a multitude of companies and new start-ups.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: Family names of the founders.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Test everything.