Q: What's your name and position in the company?
A: Roger, consultant
Q: Describe your company in 5 words.
A: Stress relief for IT
Q: What's your business philosophy?
A: To make sure the client is happy at the end of a conversation.
Q: What makes you different from other web design companies?
A: As we work in the general world of IT, there is an appreciation of how web services can make life easier for a company, so this is referenced when approaching the design.
Q: How do you get the majority of your business?
A: Referrals
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Try to find out what they want to achieve as a business, then deliver that
Q: What do you think is the most crucial element of creating a good client relationship?
A: Good and honest communication
Q: How do you manage demanding clients?
A: Find their pain points and address them
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: See what they have as reference sites, and if that\'s not enough, see what they will tell you of their designers experience. There\'s a difference between someone who has been working on the web for years and a \'side hustle\'.
Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac
Q: How was your company name chosen?
A: Someone said it about me because I wasn\'t trying to hustle them into a specific product and asked business questions first.
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Focus on the actual benefit it gives you and keep that sharp.
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