Q: What's your name and position in the company?
A: Jack Jacobs - Business Development
Q: Describe your company in 5 words.
A: Adventure Affordable Service-Oriented Creativity Fun
Q: What's your business philosophy?
A: To help you achieve a presence online with the budget you have effectively and efficiently, whether that is a website design or marketing online.
Q: Describe your office environment.
A: Nice atmosphere surrounded by hard working and energetic individuals.
Q: Describe how your team interact and work together.
A: Nice atmosphere surrounded by hard working and energetic individuals.
Q: What makes you different from other web design companies?
A: Understanding what the client wants and how we are going to deliver it is crucial. We are transparent in this process and the end result is always positive and we like to keep it that way. Our value for the quality of work we do will be very hard to find elsewhere.
Q: How do you get the majority of your business?
A: Majority of our work comes via recommendations as all our clients have been truly satisfied. Our portfolio is a clear testimony of our company values as well as a display of creative, quality and professional work to a very high standard. We also generate work from online sources like Google Adwords (first page of Google) & social media.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We like to meet and greet the client face to face build a rapport and trust initially before we proceed further. We have other methods such as completing a simple contact form online via our web page or usually we ask for a breakdown of the requirements via an email. We then send over a proposal with a full detailed breakdown of the services provided for the specific project offered along with the timescales. The client is contacted by our designer through various stages to ensure they are updated as we progress with the work and this helps when the client wants to make amends along the way also. When the client is happy to go live then we handover the project as signed off. We also provide an aftercare support team to assist further if needed.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Straight up and honest is the only way. We only set expectations which we know we can achieve. We are realistic in terms of time frames and the quality expected otherwise this will demoralise our motto and that is not the reason we do this for a living.
Q: How do you manage demanding clients?
A: A demanding client is seen as a challenge as there is always a reason for them to be like that. We initially investigate their demands and break it down to make it as simple and understating as possible for the client. This will then give them an idea of our capabilities and helps them decide if we are more than competent of meeting their demands.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Research the company and view their testimonials. This is very crucial as it can tell you if they are a trustworthy source to work with. You would want to ensure there is someone you can liaise with directly and it’s also worth checking if they actually provide a service you need before you proceed with them i.e. do they provide a CMS (Content management service), SEO, hosting etc with the package they are offering. Don’t forget to check their online reviews and of course their portfolio.
Q: Where do you see your company in 10 years time?
A: We aim to be a trustworthy, professional and reliable business that meets all expectations. We want to expand steadily along the way and maintain the exceptional level of service we provide to our clients.
Q: Where do you see the web design industry in the future?
A: With the introduction of smart phones and tablets the web design industry has took a leap further into the unknown realm of being digital. Consumer’s expectations and standards have become more demanding in end user experience and quality. This in turn requires the web design industry to adapt and improvise along the way.
Q: What computers do you have use in your offices, PCs or Macs?
A: PC
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: SEO and social media is definitely a good investment of funds and time. You also need to be mobile responsive because more people are accessing the internet via their tablets and smart phones more than ever in this day and age.
Latest Work
