Townend

Q: What's your name and position in the company?
A: Edward Townend, Project Manager

Q: Describe your company in 5 words.
A: Professional, Consistent, Reliable, Strong communication

Q: What's your business philosophy?
A: To ensure work always solidifies the clients brand

Q: Describe your office environment.
A: Busy but not hectic

Q: What makes you different from other web design companies?
A: We ensure a consistent and strong brand image, whatever the media

Q: How do you get the majority of your business?
A: Referrals from past clients

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Every client has a single dedicated account manager who builds a strong relationship

Q: What do you think is the most crucial element of creating a good client relationship?
A: An account manager

Q: How do you manage demanding clients?
A: A demanding client is one that does not trust her designers' skills. We are excellent communicators and strive to get to the root of any concern from any client

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Take a look at the lowest paying jobs in their portfolio to see if they still put the same care into the project

Q: Where do you see your company in 10 years time?
A: The leaders in a highly specialised market

Q: Where do you see the web design industry in the future?
A: Greater interaction between services such as Facebook and Google and the rest of the internet

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: Townend is my surname

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Know its purpose!