TidalWave UK Limited

Q: What's your name and position in the company?
A: Gwyn Jenkins [Director]

Q: Describe your company in 5 words.
A: Small Business Web Data Solutions

Q: What's your business philosophy?
A: Tidal Wave UK provide efficient and cost effective Web and Data solutions by understanding our client’s requirements and working in partnership for on-going mutual benefit, in essence … making your business life easier.

Q: Describe your office environment.
A: Our office is organised, active, friendly and team orientated with a plentiful supply of fresh coffee [or tea if you prefer] and some good tunes too.

Q: Describe how your team interact and work together.
A: Our small team work closely together, sharing knowledge, collecting feedback and being open minded. A rota system ensures that Angus the pot plant is watered regularly as well.

Q: What makes you different from other web design companies?
A: We love working with data! We integrate data and data processes into Web solutions with a dynamic, creative framework and support it with a secure and efficient hosting environment.

Q: How do you get the majority of your business?
A: The majority of our work comes from referral and networking methods … we like meeting new people and hearing about new projects.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We break projects down into bite-size stages with related timeframes and measureable goals. Partnership is the key to success.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Trust.

Q: How do you manage demanding clients?
A: We work with all clients in the same way, carefully working through a structured, timed and costed plan in as efficient way as possible … we think it works.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: I refer the honourable lady/gentleman to the answer I gave some moments ago.

Q: Where do you see your company in 10 years time?
A: In a place where we can help even more companies realise their objectives.

Q: Where do you see the web design industry in the future?
A: Mobile and integrated business solutions … hold on to your hats!

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: The name was chosen through founder Clifton Vaughan’s love of the sea and surfing. We think it’s pretty cool too.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Allow it to engage with your target audience with relevant, fresh content and the chance to feedback.