Q: What's your name and position in the company?
A: Daniel Oliver - Head of Online Marketing
Q: Describe your company in 5 words.
A: Web Design and Media Agency
Q: What's your business philosophy?
A: We believe in creating bespoke website solutions utilising the latest technologies to create dynamic, content rich websites. We do not believe in brochure websites, in this day and age websites need to be fresh, social, content rich, interactive platforms.
Q: Describe your office environment.
A: Our office environment is very relaxed, we have a dynamic team, each team member specialising in particular fields, from SEO to Graphic Design, as we believe that a lot of website problems arise when you ask a website designer to do your sites SEO and build you a CMS, with our dynamic team we can offer all of these services and ensure that every aspect of your website is the best it can be. Why not come and meet the team and join us for a coffee?
Q: Describe how your team interact and work together.
A: We have a dynamic team, each team member specialising in particular fields, from SEO to Graphic Design, as we believe that a lot of website problems arise when you ask a website designer to do your sites SEO and build you a CMS, with our dynamic team we can offer all of these services and ensure that every aspect of your website is the best it can be. Why not come and meet the team and join us for a coffee?
Q: What makes you different from other web design companies?
A: We have worked with many blue chip clients, and are relatively new to the SME market. This enables to bring the latest technologies that we have been working on for our larger clients to the SME market. Our team is built not just of designers, or developers, we have a dynamic team that work together to ensure that every aspect of your website is the best it can be. Our management team come from consultancy and business backgrounds, enabling them to maximise the business potential of your website, as opposed to other companies who build you a fancy site without considering the full business potential in can bring to your business.
Q: How do you get the majority of your business?
A: We have made a name for ourselves working with blue chip client both in the UK and in the Middle East. We are new to the SME market and currently have a sales team who are managed by Kevin Barton, who can be contacted on kevin@smswmedia.com
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We work very closely with our clients from start to finish on a day to day basis. We don't just work to a brief, we challenge the briefs we are given and look at maximising the potential for our clients. From a warm, friendly chat with a member of our sales team over a cup of coffee, we then arrange a follow up meeting, preferably at our offices so that you can meet the team, and have a chat with our management team a project planners/scopers. We then examine that clients competitors, build comprehensive reports and work closely with the client in the planning phase. Planning is key to any great website. We then mock together a number of designs based around our comprehensive research which we discuss with the client, and when the best option is reached, our team get to work on building the best website for our client... We aren't going to reveal all of our secrets, so why not join us for a coffee to see how we work.
Q: What do you think is the most crucial element of creating a good client relationship?
A: There is nothing more important than understanding the reason for the client wanting a website built. Without this understanding, the clients goal will never be met. We work very closely with our clients to understand exactly why they want a website / or a new website, and what they want to get from having the new website. 9 times out of 10, the client will have a goal and an idea of how to achieve it, and the design company will follow the brief given to them by the client. We like to challenge the brief with the understanding we have acquired from understanding the clients goal, as once we understand the goal, if its online we will know the best way to achieve this goal.
Q: How do you manage demanding clients?
A: All of our projects are carefully and meticulously planned right from the site. Our comprehensive project plans help to manage our clients expectations. Having worked mainly with blue chip companies and working to tight deadlines it is imperative that our projects are meticulously planned and we have taken this philosophy into the SME market.
Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac
Q: How was your company name chosen?
A: Our company name was chosen based on the initials of our directors, SM and SW. We went with SMSW Media as opposed to SMSW Design or SMSW Web, because we are more than just a Web design company, with a large diverse team we are able to offer a number of services, such as; web design and development, app design and development, search engine optimisation, online marketing, social media, social media applications, graphic design, branding, and offline marketing.
Latest Work
