SMR Digital

Q: What's your name and position in the company?
A: Simon, Account Director

Q: Describe your company in 5 words.
A: Energetic, exciting,

Q: What's your business philosophy?
A: To never accept average or standard. To challenge technology to deliver for our clients. To work relentlessly for our clients. To deliver results.

Q: Describe your office environment.
A: Open plan. Light, bright and clutter free. Accessible.

Q: Describe how your team interact and work together.
A: Open structure. Total collaberation between creatives, developers and account handlers. We constantly challenge how we approach digital.

Q: What makes you different from other web design companies?
A: The personalities within the business. A meeting of highly experienced people with very different backgrounds have come together to deliver something very unique for our clients.

Q: How do you get the majority of your business?
A: Word of mouth, internet enquiries, previous clients

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Client Technology Evaluation Planning Process

Q: What do you think is the most crucial element of creating a good client relationship?
A: Trust

Q: How do you manage demanding clients?
A: Build trust and understanding together

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Meet the team, get to know the personalities and experience the agency culture

Q: Where do you see your company in 10 years time?
A: Delivering ongoing digital communication strategies for a small group of ambitious clients

Q: Where do you see the web design industry in the future?
A: The web design industry will clearly divide into subsectors of specialists, full service agencies and web template shops. We aim to be at the premium end of full service.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: Key partners within the business.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Present a simple statement outlining what it is that you do on your homepage