Quay Creative Ltd

Q: What's your name and position in the company?
A: Hung Bui - Managing Director

Q: Describe your company in 5 words.
A: Accessible and Affordable Web design

Q: What's your business philosophy?
A: simple, straight forward and fully understand about client's business.

Q: Describe your office environment.
A: Fantastic working environment and low CO2

Q: Describe how your team interact and work together.
A: he team is motivated by challenging tasks which are developed further through interactive feedback

Q: What makes you different from other web design companies?
A: We are affordable, honest, informal conduct code whilst offering a more personal approach, delivering complete business relationship rather than just building a website

Q: How do you get the majority of your business?
A: Through word of mouth, happy clients recommend other friends, search engine

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Beginning with an informal non obligatory consultation we go on to produce a complete proposal for client consideration. On acceptance of the proposal we work on developing a complete functional specification with the client. The design process begins with initial draft pages presented to client for sign off. Development staged on test server so that client can follow build stages. Online project management system ensures milestones and client feedback is logged and processed

Q: What do you think is the most crucial element of creating a good client relationship?
A: Treating each other with mutual respect, I think that's quite a given one. We each have parts of making your website a success, you the business and us the online knowledge.

Q: How do you manage demanding clients?
A: We understand our clients are extremely busy, so cannot afford delays or setbacks. We use step by step approach to keep project moving along.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Never make a decision on price alone. Other important factors should be taken into account in the selection process such as examples of previous client work, testimonials or recommendations, a survey of the company premises to establish the level of manpower and efficiency whilst asking a lot of questions regarding after sales support, training, maintenance, ability to scale up in future and more. Far too often clients have come to us after experiencing a failed project which never got completed on time if at all! Or was no where near to their expectations

Q: Where do you see your company in 10 years time?
A: Our aim is to continue to grow our business over coming few years. We have many new ideas about our services and will try to make them happen.

Q: Where do you see the web design industry in the future?
A: On the mobile devices.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: Newcastle Quayside.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Listen to your web designers, they normally knows what they are talking about. Customers who think they know everything and want to dictate everything usually end up with an inferior product. You don't tell a the gas man how to do his job do you