Q: What's your name and position in the company?
A: Steve Adams - Managing Director
Q: Describe your company in 5 words.
A: Creative, leading-edge, innovative, online-specialists
Q: What's your business philosophy?
A: To be part of our clients buiness, developing long term relationships and understanding their goals so that we can add maximum value to the projects we undertake
Q: Describe your office environment.
A: open plan, freindly, relaxed and happy.
Q: Describe how your team interact and work together.
A: Each member of a project team is a professionaly qualified specialist in their respective area. The flat management structure ensures that all members of the team can lead each project according to what is specificaly needed.
Q: What makes you different from other web design companies?
A: We take a hollistic view of web site design and development, ensuring that your online presence and digital marketing integrate seamlessley with all of your promotional plans
Q: How do you get the majority of your business?
A: Word of mouth recommedation from existing clients accounts for 80% of our new business
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: A project manager is appointed according to the needs of each project. In all cases we look to bring a team approach, whether it is 2 or 5 people being involved. This ensures maximum applixcation of our expertise. the client services director monitors all projects to ensure the bext balanced team is in place at all stages. Regular client reviews are held at pre agreed stages of any project.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Understanding the clients business and their objectives in enough detail to work out how to provide the optimum and most cost effective online solution.
Q: How do you manage demanding clients?
A: We take the time to explain what we are doing and why certain aspects are so important. We belive that getting the clients understanding is key to delivering long term success
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Look at their track record for previous clients to ensure the design and programming skills are of a high standard. Explore how the company will ensure taht your online activities will achieve your specific goals and compliment the rest of your buisness. Ask them for examples of where they have achieved this.
Q: Where do you see your company in 10 years time?
A: Our vision is to be the prefered web design and online marketing company in the west Midlands, UK with particular focus on the manufacturing and engineering sectors
Q: Where do you see the web design industry in the future?
A: Moving towards being an completely integrated business solution with growing reliance on social networking instaed of the traditional search engine approach
Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac
Q: How was your company name chosen?
A: Based on research unedratken in the late 1990's to provide a name synonomous with online activity and to be easily memorable
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Think of yourself as a customer of your company. Write down the top three things that you beleive that customer would like to achieve with your web site. Give the list to a third party who does not know your company well and ask if the web site achieves these three things in a way the user finds to be easy and fast.
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