Q: What's your name and position in the company?
A: Jeremy - Owner
Q: Describe your company in 5 words.
A: creative, skilled, approachable, hardworking, reliable
Q: What's your business philosophy?
A: To really listen to our clients needs, and then blow them away with something really special.
Q: Describe your office environment.
A: Creative. fun, relaxed and hardworking.
Q: Describe how your team interact and work together.
A: The whole team is involved in the concept of any project, as that leads to sparks of genius.
Q: What makes you different from other web design companies?
A: We produce exceptional design work, and all our work is from recommendations and word of mouth - which for us is wonderful.
Q: How do you get the majority of your business?
A: Recommendations, Word of mouth.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: From initial phone calls (or emails) - to client meetings - to team briefs - to concepts - to client approval - builde phase along with client content - upload to development server - feedback from client - tweaks - client approval - go live - submit to search engines and install web master tools and analytics - client follow up to make sure client is happy :)
Q: What do you think is the most crucial element of creating a good client relationship?
A: Good contact, approachable and being the person that they go to for strong advice. Making a personal connection always helps.
Q: How do you manage demanding clients?
A: All clients are made aware of lead time on projects before any project is undertaken, and made aware of the best means of contact throughout the project. The majority of our clients are not too demanding luckily.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: If you have a pre set of requirements, eg i want it built using Wordpress, or in ASP, then make sure before you go too far into the briefing stages, you ask those questions, otherwise you are just wasting your/their time. Also, always check out their portfolio and make sure you feel happy with their design work. Ask for testimonials and check out their twitter, you can get a flavour of that company quite well that way.
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Make sure its user friendly, that users can find what they need easily, don't make them think, clear call to actions... at the end of the day you want your visitors to 'do something'. Finally, keep adding content to your website - it helps with SEO and it gives a reason for users to keep coming back, where you are then able to promote new services/products, etc.
Latest Work
