Navertech

Q: What's your name and position in the company?
A: David McGillivray, Managing Director

Q: Describe your company in 5 words.
A: Friendly, helpful, reliable, knowledgeable, innovative

Q: What's your business philosophy?
A: To provide the best customer service possible. To encourage innovation and embrace new ideas. To focus on productivity and efficiency. To continue to grow and keep up with emerging markets.

Q: Describe your office environment.
A: A place where our clients are always welcome. A relaxed and informal atmosphere with a focus on productivity, efficiency and customer service.

Q: Describe how your team interact and work together.
A: The team is united in the ambitions of the company. Everybody knows the role they play in each and every project. Communication flows freely, new ideas are voiced and debated as a team.

Q: What makes you different from other web design companies?
A: A combination of our dedication to providing the very best customer service, our capabilities, experience and forward thinking approach.

Q: How do you get the majority of your business?
A: Referrals from existing clients and through our own website.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Enquiry > Clarify > Quote/Spec > Agreement > Design > Approve > Build > Approve > Launch > Review

Q: What do you think is the most crucial element of creating a good client relationship?
A: To manage a clients expectations by making realistic estimates, being clear on what can be achieved and timely communication during and after the project.

Q: How do you manage demanding clients?
A: Make it clear to them how we operate as a business. Careful management of expectations. Dedicated account management. Free beer.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Compare previous work / track record and look at the companies own website. Ask for client references and contact them. Compare the costs and requirements carefully to make sure you are comparing like with like. Consider which company has made the most effort to get the work. Remember that the best service is not always the most expensive, and vice versa.

Q: Where do you see your company in 10 years time?
A: Still going strong, capitalising on new markets within the web design industry, with a focus on R&D and open source.

Q: Where do you see the web design industry in the future?
A: I believe it will change very rapidly over the next 5 years. In fact, it needs to change rapidly. Search technology will need to continually advance. New ways of search will emerge. New ways of identifying users. With new types of devices and interaction, the requirements for a website today will be very different in the future.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: Navertech. The first half of our company name “Naver” was inherited from a period when we were part of the business service offering at Naver Business Centre, which is located in Naver Road, Thurso. Prior to being a business centre, it was a nursing home called Naver House. The word Naver derives from a name of a river and loch which lie in the Scottish valley of Strathnaver. The second half of our company name “tech” is a short form of Technology, which is derived from the broad range of Information Communications Technology (ICT) services we provide.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Hire a professional web design company. Many businesses have the confidence to design their own website but in most cases do not have the underlying experience or knowledge of a professional company when it comes to issues such as design, accessibility, usability or search engine optimisation. Another advantage of hiring a professional company is the option to have a maintenance agreement to keep the website up-to-date. Many businesses get to a point where the website is designed and can be updated via a CMS. However, they can struggle to dedicate the time or effort required to update the website regularly.