Q: What's your name and position in the company?
A: Dean, I am the Managing Director
Q: Describe your company in 5 words.
A: Affordable without compromise of quality
Q: What's your business philosophy?
A: That quality, professional website design and digital marketing to should be available to all businesses regardless of size.
Small businesses help drive the UK and it\'s normally people just trying to support their family in the best way they can. MODE Digital Marketing wants to support those people and help them grow and succeed online.
Q: Describe your office environment.
A: We are a small family-run agency, so we work from home. Don\'t let that fool you into thinking we do nothing all day! We\'re certainly busy nearly all of the time, achieving results for our clients.
Q: Describe how your team interact and work together.
A: We\'re all decision makers in the business, and it\'s a joint effort to help our clients in all areas. We believe in flexible working, consistent learning and a passion for success.
Q: What makes you different from other web design companies?
A: The added value that we bring small businesses. When you work with MODE Digital Marketing, it\'s not just for one service, we offer all we can to help small businesses achieve success. We look after our clients and will regularly check up on clients to offer support, see how their business is going and to offer them other opportunities in their area that could help them continue to grow.
Q: How do you get the majority of your business?
A: Majority of our business is through word-of-mouth. Our clients love what we do and love to spread the word about us. We attend networking events as well when we can, so if you ever see us, feel free to come and say hi :)
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We use Trello to ensure we are on top of projects.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Listening to the client, being transparent and open, and offering advice that can be understood.
Q: How do you manage demanding clients?
A: A demanding client is just someone that wants results. We don\'t take anything personally and sometimes it just requires a moment to listen to the client to get an understanding of their exact needs.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Reach out to clients they have already worked with and get an honest opinion directly from those they have worked with in the past. I believe that gut instinct is a good indicator too, if it feels right, then go for it.
Q: Where do you see your company in 10 years time?
A: In 10 years, MODE Digital Marketing will be the number 1 digital agency choice for small businesses, offering as many affordable solutions as possible.
Q: Where do you see the web design industry in the future?
A: I see the web design industry continuing to grow, as more companies are offering free web design builders as part of a hosting package, many people will realise that you can\'t get the same result that you can with a professional web designer.
Q: What computers do you have use in your offices, PCs or Macs?
A: PC
Q: How was your company name chosen?
A: MODE is made of the first 2 letters of my first and last name
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Learn to write engaging content and be consistent. Content is king.
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