malvMedia

Q: What's your name and position in the company?
A: Lloyd Corke - Designer/Developer

Q: Describe your company in 5 words.
A: Modern, Technology Aware, Trusted, Honest

Q: What's your business philosophy?
A: You website should work for you, not you for your website.

Q: Describe your office environment.
A: No office. I always go to the client. It is best if they feel comfortable when they discuss websites, so at their office or in their home is generally the best place.

Q: Describe how your team interact and work together.
A: As a freelancer, I do not have a team.

Q: What makes you different from other web design companies?
A: malvMedia is here to help not hinder, which is why we keep our prices as low as we can. We will not charge exhorbitant fees for work completed.

Q: How do you get the majority of your business?
A: Local advertising. My last three projects were through word of mouth.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Design - Develop - Publish - Advertise - Continually update the client on important changes to the web.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Constantly keeping the client updated with how the project is going. If the client has to contact you to find this out, you're not doing your job properly. Daily e-mail/phone updates keep the client happy.

Q: How do you manage demanding clients?
A: By ensuring them that getting the site perfect and just how they want it can take time and that rushing a job will show on the finished project.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Past history, price and availability. If a freelancer can do a job straight away for you without having to wait a few days, you are probably hiring the wrong person. A good freelancer will always have work on and will not be able to jump on a new project straight away.

Q: Where do you see your company in 10 years time?
A: As a small team ensuring that the client base is constantly updated, and the current clients are kept just as happy. Staying local to Warminster and spreading our wings from there.

Q: Where do you see the web design industry in the future?
A: As an ever expanding entity. People want good looking, well designed websites as well as websites that perform.

Q: What computers do you have use in your offices, PCs or Macs?
A: PC

Q: How was your company name chosen?
A: Using my street name attached to media. Malvern Close = malvMedia

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Don't overcrowd it with unnecessary text and images. Nobody wants to see that. Tidy, concise and easy to use.