Q: What's your name and position in the company?
A: Damien English - Technical Director/Owner
Q: Describe your company in 5 words.
A: Family run IT Solutions Company
Q: What's your business philosophy?
A: Our philosophy is to provide the best technical expertise to our customers, along with a customer service that is second to none. We don't inundate our customers with technical jargon that they don't want or need to hear. We like to keep things simple and honest.
Q: Describe your office environment.
A: We have a fun yet professional environment. As we are a small company, we are able to keep things personal and friendly at all times, giving us the right environment for dealing with our customers in the right way at all times.
Q: Describe how your team interact and work together.
A: Being a small team, its easy to ensure the correct lines of communication. We really do like the KISS approach which enables us to ensure that timelines are met and any issues are dealt with quickly.
Q: What makes you different from other web design companies?
A: We are different for the fact that we are a small family run business. We like to deal with customers on a personal basis and always ensure that those personal links to our customers are maintained. Being a small company, our overheads are low which means our costs are generally much lower than our competitors, while maintaining a high level of technical advise and service.
Q: How do you get the majority of your business?
A: Most of our business comes through word of mouth but we are currently working on a new expansion plan for the business, meaning that new marketing avenues are currently being explored.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Each project that we manage is looked after primarily by one technician, but is supported by the whole technical team. We always confirm the completion of each step of a project with the customer to ensure that nothing is ever missed.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Communication is important in any business, and keeping a good level of communication with our customers is very important. Not only does it ensure a good client relationship, but it helps our customers to place their trust in us.
Q: How do you manage demanding clients?
A: Demanding clients can be difficult to manage at times, but its important for us to always remain calm and understand the clients needs and quickly resolve any immediate issues.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: We have recently gain new customers who have become fed up with their previous web design companies for a variety of reasons. A lot of the time, the issues have been related to poor customer service or price. We know that as a business we are extremely competitively priced, but we like to think that our customer service is second to none. Whoever you chose for your web design company, make sure that they fully understand your needs, budget and can communicate effectively.
Q: Where do you see your company in 10 years time?
A: Since being established in 2013, our business has successfully grown year on year. As we have recently started to take on international businesses, we can see in the future that our potential for further growth is high. However, we still want to ensure that our core values as a business do not change and we remain competitive. I can see however, the potential to at least double in size, meaning that our support team will continue to grow and we will be able to increase the amount of available support to our customers.
Q: Where do you see the web design industry in the future?
A: IT as a whole is always changing and the Web Design Industry will be no different. As new technologies become available, I believe that websites of the future will be far more interactive with the public. But whatever the future holds, as a company, we will always be ready to offer the very latest in design technologies to our customers.
Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac
Q: How was your company name chosen?
A: We wanted to tell potential customers that we really do speak the 'Lingo' when it comes to IT as a whole. We are experts in our field and we are here to assist our customers with all their IT related problems. We like to think that our company name explains that very well.
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: High quality imagery is a must for any website. You could have the best designed website in the world, but if your images are poor, the whole website will end up looking poor. Spend a good amount of time and money on your images, company logo, etc. This will certainly help your website to stand out from the crowd.
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