KEW Creative

Q: What's your name and position in the company?
A: Katy Wilson, Owner

Q: Describe your company in 5 words.
A: friendly, reliable, professional, knowledgeable

Q: Describe your office environment.
A: Rural yet close to A1 with easy access to York, Leeds, Teesside and Newcastle. Inspiring views. Relaxed.

Q: What makes you different from other web design companies?
A: We listen intently to our clients, learning about their businesses and industries so we can provide the most effective solution. We try to educate them about the web and give them some skills to promote themselves effectively online.

Q: How do you get the majority of your business?
A: Through word of mouth, referrals and repeat business!

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Clients have access to our online project management system to check progress.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Communication and honesty. Ok that's 2 but both are equally important! We don't let sell clients the earth and then provide the moon, we listen to clients requirements and honestly match that to their budget. We liaise with them through the whole process and educate them on how the web can work for their business.

Q: How do you manage demanding clients?
A: If a question, query or issue arises we act upon it immediately. We're fortunate this happens rarely!

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Our advice is to go with the company you feel you will have the best relationship with, do you get on with them? Do you trust them, do they liten to you, do they provide advice but also, do they understand what you want to achieve? You'll spend a fair amount of time with your design company, you need to like them!

Q: What computers do you have use in your offices, PCs or Macs?
A: PC

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Don't neglect the site post-build, if you do you are neglecting your clients and target market. Update it regularly and keep your audience updated by sending regular newsletters directing them back to your site.