Figure House Design Agency

Q: What's your name and position in the company?
A: Tanvi Paul - Lead Designer

Q: Describe your company in 5 words.
A: ethical, powerful, innovative, honest, yours.

Q: What's your business philosophy?
A: We want to help new businesses establish themselves, we want to encourage creativity amongst the young. We are community oriented designers with a real passion for helping start ups. We have a personal approach to each project.

Q: Describe your office environment.
A: Our office is small and busy. we are like a mini power house. We are based in the heart of Rochester's trade point on the industrial estate.

Q: Describe how your team interact and work together.
A: we liaise with each other and support each other all day everyday, each design in the office has their own speciality and work gets allotted according to who can produce the best outcome.

Q: What makes you different from other web design companies?
A: We don't sell you a set package, every project is looked at thoroughly and we base our projects on our client's business goals, we analyse opportunities, threats and other aspects that are on our very own tree model (can be found on our website), we want to help and build long term relationships.

Q: How do you get the majority of your business?
A: The majority of our business is word of mouth. Our clients highly recommend us and so do our client's most regular website visitors.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: IDEA > CONCEPT > DEVELOP > TEST > TRAIN > LAUNCH > SUPPORT > GROW.

Q: What do you think is the most crucial element of creating a good client relationship?
A: listening & understanding & being efficient.

Q: How do you manage demanding clients?
A: We manage all our clients on a very personal level, we are always there to listen and make notes on requirements, even if these requirements grow or change.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: We would say look at follow up costs, previous work and the designer's attitude towards you. Decide based on who you think is worth investing with for a long term work relationship.

Q: Where do you see your company in 10 years time?
A: The company in 10 years will have grown and expanded into many design fields and become a national work experience provider for design students and graduates.

Q: Where do you see the web design industry in the future?
A: virtual reality integrated web applications and voice command search points may well be a part of the near future. There are so many technological breakthroughs happening everyday that sci fi films may well have some truth to them in the next 10 years.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: We are designers with a personal approach, we treat each other like a family so our office is kind of like our "house". We "figure" things out, we want our clients to treat their website as a "figure" of their identity. We are Figure House - a statement! not a weird colored fruit or animal.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: We give many tips to our clients especially about how to save money. Our top tip is : "Be committed to your online business and be ready for dedication towards it" Nothing good comes easy.