Q: What's your name and position in the company?
A: Mark Shipley, Director
Q: Describe your company in 5 words.
A: Innovative Marketing Agency
Q: What's your business philosophy?
A: Jigsaw DPM provide our clients with a complete marketing solution whilst striving to provide an unbeatable customer service. Our competitive pricing structure and flexible approach ensures a high retention of clients.
Q: Describe your office environment.
A: We are a fun and creative team of 8 individuals, all aspiring to provide our clients with the best experience and service. We aim to drive our client�s business forwards through targeted marketing and strategic planning to enablie their products or services to be marketed competitively, effectively and tracked. Our Knowledge, Your Benefit.
Q: Describe how your team interact and work together.
A: As we are a small select team we are in constant communication with each other discussing projects and ensuring best practice for the next link in the chain. Our aspirations are to provide the best quality work in every step of the marketing process and we don�t just talk the talk, we walk the walk!
Q: What makes you different from other web design companies?
A: Our customer focus and the services we provide are second to none. We love positive feedback and we do all we can to ensure our clients are happy and gain the results they require.
Q: How do you get the majority of your business?
A: We market our business successfully through targeted campaigns but we also have many referrals passed to us. We provide a great service and our clients appreciate this by recommending us to other businesses who can benefit from our knowledge.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Our in-house account managers provide clients with a single point of contact through their entire project.
Q: What do you think is the most crucial element of creating a good client relationship?
A: At Jigsaw DPM we strive to always ensure customer satisfaction. Online reviews, case studies and testimonials all show a dedicated and positive experience. We work tirelessly to ensure projects are delivered on time and in full. If we can�t do something, which is rare, we will advise the client before it�s too late! And work on alternate routes to ensure the client is happy with an outcome.
Q: How do you manage demanding clients?
A: All clients are treated with the same respect, dedication and commitment from our entire team. We produce exceptional work and provide a service second to none and would never allow difficult scenarios to deflect away from the project in hand.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Choose wisely, the one with glowing customer service, highly rated development skills and testimonials to confirm. If they will allow you to speak with their clients direct, take up the offer.
Q: Where do you see your company in 10 years time?
A: Mid sized full service marketing agency providing excellent customer service driven organisation, up to the minute digital services. With our expanded team, we are always striving for perfection in every aspect of our services and clients needs.
Q: Where do you see the web design industry in the future?
A: We feel video home pages will be the future, a short video describing the company, products or services and business ethics will be common place. Development of online requirements for purchasing 3D conceptual products will be common place in manufacturing industries.
Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac
Q: How was your company name chosen?
A: Great deliberation, choice and formation. Jigsaw DPM Limited - Piecing Solutions Together providing the market place with Our Knowledge, Your Benefit.
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: To choose a company who understands technical SEO and build a website with search optimisation as the foundation to the site instead of a secondary consideration. Technical SEO is far more then writing things like meta descriptions, it is every aspect of the design onsite as well as offsite.
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