FAST FWD MULTIMEDIA

Q: What's your name and position in the company?
A: Matthew Jensen, Business Development Manager

Q: Describe your company in 5 words.
A: Quality, responsive, honest, innovative, efficient.

Q: What's your business philosophy?
A: The FAST FWD way is to always interact honestly. We seek to promote responsible growth and sustainable profitability, through high quality, efficient and transparent service provision, always adding value to our clients with every project.

Q: Describe your office environment.
A: The FAST FWD office is a fun and convivial environment. It is open plan, with a very flat management structure. We foster creativity and innovation so all ideas are welcomed and nurtured.

Q: Describe how your team interact and work together.
A: As I mentioned, we have an open plan office, the creative minds all work together in one room. We have breakout rooms for private meetings or brain storming sessions.

Q: What makes you different from other web design companies?
A: That is a great question, all web companies think they are different and special but we are all providing the same services. It always comes down to the delivery and the way you work with people. We really want to redefine the web services people buy, we put a lot of thought into our productization, we want to change how people buy these services.

Q: How do you get the majority of your business?
A: We work primarily through referral, those customers are always the most valuable as they know what to expect from us and have come looking for our particular range of products and way of working.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We have a very well established project process. We like to meet face to face and discuss the desired project as well as the company and market background behind a clients requirements. We will then pitch a solution based on these discussions and agree pricing. Once the project has been agreed, we will commence with the design and build phase of the project. We provide regular updates and timescales to clients as well as frequently taking the client's feedback on the project as they see it developing. Once we get to a point where we are all happy with the final product, we will test and put it live. We then finalise the handover but in reality, a client is never completely alone, even when we have not agreed a maintenance contract, we keep in touch and monitor the health of all our projects.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Honesty and transparency. There are many credible agencies about, in the end, it is the people who make the difference.

Q: How do you manage demanding clients?
A: With love, care and attention. All clients should be considered as valuable as one another and we treat them all the same way.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Firstly, talk to people who have used them before, if they come out smelling of roses after that, select the people you get on the best with, it is always the most fun working with people you have a rapport with.

Q: Where do you see your company in 10 years time?
A: We really want to be a global company, that redefines excellence in the digital services sector.

Q: Where do you see the web design industry in the future?
A: It is going to keep growing at an alarming rate. So much has happened over the last 2 years since e-commerce took off properly and the social networks rose to prominence. There is so much of the world that is under utilizing the web. It is a really exciting time.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: We are looking to the future!

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Do lots of preparation in advance, know what you want to achieve online and factor it into your over all marketing strategy and objectives.