Exstatik

Q: What's your name and position in the company?
A: Simon Jones, Head of Online

Q: Describe your company in 5 words.
A: Creative, strategic, inspiring, ideas, fun

Q: What's your business philosophy?
A: Approach everything with a sense of humour

Q: Describe your office environment.
A: Hard-working, fun and creative

Q: Describe how your team interact and work together.
A: Everything's a joint collaboration and a team effort. Everyone knows what everyone else is doing.

Q: What makes you different from other web design companies?
A: Exstatik is part of the Intermarketing & Communications Group, with 46 staff and a turnover in excess of £10 million. This gives us access to a wider range of integrated marketing skills, including brand communications, marketing strategy and media planning.

Q: How do you get the majority of your business?
A: Referrals

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Always with dedicated account and project managers who work to compliant processes and methodologies

Q: What do you think is the most crucial element of creating a good client relationship?
A: Be yourself

Q: How do you manage demanding clients?
A: As they expect to be treated

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Web agencies need to understand their client's target audience.

Q: Where do you see your company in 10 years time?
A: A little bigger, a little wiser and more experienced

Q: Where do you see the web design industry in the future?
A: Don't know. Not been there yet. Looking forward to it though.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: Through happiness

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Always put your phone number on the home page