ECRM

Q: What's your name and position in the company?
A: Richard Hill

Q: Describe your company in 5 words.
A: Direct, interactive people, advice, results.

Q: What's your business philosophy?
A: We help you to get and to keep more customers who stay with you longer

Q: Describe your office environment.
A: Calm

Q: Describe how your team interact and work together.
A: Enjoyably

Q: What makes you different from other web design companies?
A: Business focus

Q: How do you get the majority of your business?
A: Web site and referals

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Vision, mission, objectives, strategy, tactics, measurement, communication, flow charts, wireframes, develop, beta, launch.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Honesty

Q: How do you manage demanding clients?
A: Calmly

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Do you trust them? Do you like them? Can they show you previous results?

Q: Where do you see your company in 10 years time?
A: Bath.

Q: Where do you see the web design industry in the future?
A: Everywhere - see http://www.e-crm.co.uk/newsletters/e-crm-2009-15-october-newsletter.html

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: By the founders

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Make sure it is central too and integrates with all your marketing.