Q: What's your name and position in the company?
A: Mark - Web & Graphic Designer
Q: Describe your company in 5 words.
A: Fresh - Adaptive - Focused - Professional - Open
Q: What's your business philosophy?
A: To give the customer the best option and to build partnerships.
Q: Describe your office environment.
A: Compact and bijou Mostyn!
Q: Describe how your team interact and work together.
A: Collaboration is key! We throw ideas around all day, everyday.
Q: What makes you different from other web design companies?
A: Our personal touch and understanding the small business model against the large corporates.
Q: How do you get the majority of your business?
A: Mostly through referal and business networking.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Regular communication throughout the whole project is the corner stone of delivering a successful project.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Openess and discussion.
Q: How do you manage demanding clients?
A: Carefully! You need to understand that their business can be made or broken by poor decisions and you need to guide and reassure them, but not patronise, at every step.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Sometimes gut instinct can serve you well. This coupled with knowledge of the company's background, history and live working examples is crucial. Also talking to the owners of previous projects.
Q: Where do you see your company in 10 years time?
A: Larger but still focused on customer partnerships.
Q: Where do you see the web design industry in the future?
A: Breaking into more interactivity within the home and office. Not just on a desktop or portable device but in more appliances.
Q: What computers do you have use in your offices, PCs or Macs?
A: PC
Q: How was your company name chosen?
A: Inherited
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Act on leads quickly.
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