Q: What's your name and position in the company?
A: Jordan Heppleston
Q: Describe your company in 5 words.
A: UK Wide Web Agency
Q: What's your business philosophy?
A: Our aim is to not only build our customers a great looking website, but one that is amazingly functional, easy to use and most importantly, stands them out above their competition.
We don't build sub standard products and never will do as we believe a happy customer, remains our customer, and thats exactly what we want.
Q: Describe your office environment.
A: Our office environment is enticing and thought provoking. We are currently having a new re build at the moment to make our office even more ready for 2019.
Q: Describe how your team interact and work together.
A: We work as a group utilising each and every one of our talents. We delegate to the correct people the correct tasks to ensure your business is in the best hands.
Q: What makes you different from other web design companies?
A: We get to know you and your competition. Only from here do we then take to building your website or project to the best of its ability ready to make it stand out above the rest.
Q: How do you get the majority of your business?
A: We get the majority of our business through word of mouth. Our customers literally love us, we have a near on 100% customer retention statistic and we are extremely proud of this.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Planning
Concept Design
Creation and Coding for Primary Pages
Primary Page Creation & Coding Secondary Pages
Web Site Review & Testing
Acceptance and Project Completion
Q: What do you think is the most crucial element of creating a good client relationship?
A: For us the customer experience is absolutely crucial. We don't believe in ticket systems, we want you to call us if you have an issue and we will get to fixing it straight away. With us you don't need to worry about not being able to contact your designer, we are on call ready.
Q: How do you manage demanding clients?
A: Every client is manageable, depending on the circumstance we follow all of the correct protocols required. Generally our work far surpasses the standard the client has asked for so *Touch wood* we don't have any issues generally.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Go with the one they feel the most liable to complete their task efficiently and correctly. Check the portfolio's of company to see what they have produced for others and make your decision from here.
Q: Where do you see your company in 10 years time?
A: 10 Years is a way ahead but we want to surpass our clients to upwards of 1000 while spanning our offices nationwide. While we already cover the UK (and Europe for that matter) we would like to make our agency more accessible for our customers everywhere.
Q: Where do you see the web design industry in the future?
A: The web design agency is ever changing, more and more focus will turn on mobile & tablets almost making desktops redundant for anything other than work stations. AI & VR we believe will play a huge role in the not so distant future towards the end users viewing experience.
Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac
Q: How was your company name chosen?
A: Mutual decision between directors at the time.
Code = what websites are built in
Sky = Clouds, where files are hosted.
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Don't neglect it, keep advancing it and making changes to it. If you have a blog / news section, use it and keep your customers engaged at all times. Always push for new keywords and do your best to get links from other websites for your relevant service.
Latest Work
