Arcimedia

Q: What's your name and position in the company?
A: Andy Jones, Co-founder and Lead Developer

Q: Describe your company in 5 words.
A: High quality business web design

Q: What's your business philosophy?
A: Attract - bring more visitors to your site by connecting to the right mix of digital marketing channels. Impress - content design and user experience that makes sense to your customer. Convert - optimise your website to drive customer sales and achieve your business goals.

Q: Describe your office environment.
A: We are modern day office workers, each utilising our home offices and communicating by skype.

Q: Describe how your team interact and work together.
A: As well as skype, we meet in coffee shops, libraries and art galleries. We work hard individually and come together to discuss progress. We are all siblings so we get on very well and know how the others think. We review each others work and give (very) honest feedback.

Q: What makes you different from other web design companies?
A: We are very business focussed and look into how a company works and what its customers require. We offer a full web strategy of attracting customers through great marketing, engaging visitors with beautiful content and design, and turning those customers into visitors through conversions and analysis of a site's performance.

Q: How do you get the majority of your business?
A: Through word of mouth, Google searches and getting our brand out there by researching the best locations to promote ourselves online.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We use online project management software to manage our daily tasks and keep control over the whole project. We keep the customer informed at all times, explaining each stage and showing them our progress. We react to feedback positively by changing to our clients needs. We are only finished when the client is happy.

Q: What do you think is the most crucial element of creating a good client relationship?
A: A friendly and approachable communication style with quick responses.

Q: How do you manage demanding clients?
A: We try to keep them informed and explain to them our decision making process so they understand exactly what is happening at all times.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: We suggest they select the one with the most experience in their industry along with the one that has a portfolio which they like the style of, plus the price must be within their budget.

Q: Where do you see your company in 10 years time?
A: Our vision is to have a company which employees a range of talented and likeable people, in a stylish and welcoming city office environment, a commendable client list and a great reputation. We would also like to diversify our services and products to embrace new technologies.

Q: Where do you see the web design industry in the future?
A: Web design will evolve as the web evolves. There will be more and more experts offering a greater range of skills. Companies will need to react to competition and keep up-to-date with programming and design methods as well as new devices. The joy is that the future is unpredictable.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: It is based on Archimedes. His quote 'Give me a place to stand, and a lever long enough, and I will move the Earth' always inspired us so we used his name, along with media to create Arcimedia.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: To put yourself in your customers shoes and think 'How would they react to the site?'.