Activ Web Design - Sandy, Bedfordshire

Q: What's your name and position in the company?
A: John Holden - Partner

Q: Describe your company in 5 words.
A: Cost effective websites for businesses

Q: What's your business philosophy?
A: Give good quality service and people will remember you.

Q: Describe your office environment.
A: We are a franchise of an international organisation and we hacve converted part of our home into office. We have a spacious area with two large desks, two desktop PC's, two laptops, two printers and two Jack Russells.

Q: Describe how your team interact and work together.
A: Cecilia is the design queen and proves a well known fact that women's perception of colour does not deteriorate with age whereas men's does. I do most of the technical work and help out where possible with the repetitive side of creating a new website.

Q: What makes you different from other web design companies?
A: We meet our prospects face to face to learn about their business before we start to plan their website. The personal touch is appreciated by all our customers.

Q: How do you get the majority of your business?
A: We love networking!!

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Meet and discuss requirements and learnb about their business. Put together an outline website plan. Start the build with staged review processes. Final review and launch.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Understanding their businessa nd building a website that will maximise their internet exposure

Q: How do you manage demanding clients?
A: Specifications and sign off procedures.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Who do you WANT to work with?

Q: Where do you see your company in 10 years time?
A: With 1000 happy clients

Q: Where do you see the web design industry in the future?
A: It is the future

Q: What computers do you have use in your offices, PCs or Macs?
A: PC

Q: How was your company name chosen?
A: From above...we are a franchise

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Look at your website from a potential customers perspective