Accentika Internet

Q: What's your name and position in the company?
A: Jonathan Campbell, Director

Q: Describe your company in 5 words.
A: Gauchos wrangling CMS and SEO

Q: What's your business philosophy?
A: We build. We host. We help. If we can give you advice on some aspect of the internet, we will.

Q: Describe your office environment.
A: Small team in an even smaller office

Q: Describe how your team interact and work together.
A: We live on the internet so all projects are managed via our online project manager (which is open to clients) and email is handled by a centralised ticketing system -- so information is shared efficiently between all project workers and clients.

Q: What makes you different from other web design companies?
A: We plan for the long term and provide support on that basis. Our support extends well beyond the traditional "hosting problems and bugs" level so that we provide help for content managers -- and training -- to ensure they can get exactly the effect they want.

Q: How do you get the majority of your business?
A: We have a lot of local business via referrals. Other enquiries come via our web site.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Depends on the complexity of the project. For a content management system say, with some emarketing tools and a little ecommerce we will spec up the project as part of the proposal. For larger projects we include a scoping stage where we build a technical spec which becomes the blueprint for the project. All larger projects are managed in an online project management system to which clients have access to monitor and respond to project activities.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Understanding what is motivating the client and then matching those requirements.

Q: How do you manage demanding clients?
A: On-line project management helps keep projects on track and enables control of changes and revisions.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Look beyond the jpegs to find a company that can help you achieve your business goals.

Q: Where do you see your company in 10 years time?
A: Providing centralised hosting and programming services to satellite offices/staff building integrating social networks.

Q: Where do you see the web design industry in the future?
A: Less anal about individual design elements on the basis that web site visitors could will be interacting with information in a whole host of different ways.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: All TLDs available.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Analyse everything!