Q: What's your name and position in the company?
A: Marc Wheelhouse - Director
Q: Describe your company in 5 words.
A: Awesome, creative, digital media company..
Q: What's your business philosophy?
A: Creativity promotes progress, remain constantly aware of the need to innovate and improve.
Q: Describe your office environment.
A: Quirky, Creative, Hardworking
Q: Describe how your team interact and work together.
A: We believe in team work, we have weekly meetings to bounce ideas of each other. We all normally have input in any single website. This way we feel a wider audience will like what we create.
Q: What makes you different from other web design companies?
A: We are not a robotic company that just churns templates out that look the same, we are bespoke and we will go the extra mile to meet our customers needs.
Q: How do you get the majority of your business?
A: I would say we are 80% referrals.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We have dedicated project managers that stay in contact weekly with the client until handover.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Happy clients are more likely to make referrals. We provide all clients with your best service, regardless of whether they are a large company or a small startup. You never know who your clients may know or to who they will refer you.
Q: How do you manage demanding clients?
A: We acknowledge there demands even if we cant get onto there work straight away. We then give them comfort by simply acknowledging there request. We try to be as honest as possible to time frames on projects.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: To be honest i always go to see business leads personally, and will normally go prepared with a bespoke design of the clients site even before hearing the brief. its a way of installing confidence in us as a company from the start.
Q: Where do you see your company in 10 years time?
A: We have been successful for many years, I would like to see us keep pushing forwards and grow into a well known and thought after agency.
Q: Where do you see the web design industry in the future?
A: Its changed a lot in the last few years, It will be an infrastructure which supports everything we do in our lives.
There is already a huge collaboration of websites working together to create different environments across the web. to be honest i'm curious myself... its exciting.
Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac
Q: How was your company name chosen?
A: It was chosen from the town name of where it was originally established. pretty simple one.
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Don’t try to please everyone, but have your site clearly laid out to direct visitors wherever they need to go. If you do too much your website will become busy and difficult to navigate. Focus on a few key features that majority of your visitors will benefit from.
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