Viscus Infotech

Q: What's your name and position in the company?
A: Ashish Roy, Business Development Manager

Q: Describe your company in 5 words.
A: Best Web Design Development Company

Q: What's your business philosophy?
A: Sharing the passion of our customers so that we can think like them and are able to see what they require from us. We have completed some very complex web development projects especially in the social networking arena.

Q: Describe your office environment.
A: A fun place to work. We have a team of 50 professionals who help out each other with great enthusiasm.

Q: Describe how your team interact and work together.
A: We have stout systems in place and work using a centralized, home grown Intranet system. This system helps us in knowledge management, voicing concerns, project management and in seeing the task status. We also have Intranet groups and a strong email communication system where each project manager, design head, development head and the busniess managers can co-ordinate with their teams.

Q: What makes you different from other web design companies?
A: Some of the point that set us apart are the passion that makes us going. We play the devil's advocate to judge a project's requirements in and out and try to think in unequivocal terms. We have a vast experience spanning more than 10 years and have handled assignments which differ widely in technological aspects, project scopes and client types. This has led us in acquiring a lot of understanding of the internal working and insights into various industries.

Q: How do you get the majority of your business?
A: It is through word of mouth publicity. Clients send us repeated business and also refer new busniesses to us.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We have a very strong project management philosophy which focuses on the 7 D's of project management. http://www.vinfotech.com/aboutus/project_management.htm

Q: What do you think is the most crucial element of creating a good client relationship?
A: Trust and commited effort that leads to a solution which not only meets client's expectation but also overshoots it significantly.

Q: How do you manage demanding clients?
A: We have a dedicated project manager who looks after the requirements of the clients. We also ensure that all the work done, billable hours are properly documented and are placed in the BaseCamp project management tool which is shared with the clients.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: These questions go a long way in answering the question: Do they have a portfolio to show to you? Can they cater to any type of business? If yes, do they have a proior experience in doing so? How responsive they are in their email/chat conversations? Do they have an inked contract? Can they help you market your website?

Q: Where do you see your company in 10 years time?
A: I see it towards being the biggest web design/development and web products solutions company in the world.

Q: Where do you see the web design industry in the future?
A: It is gonna increase with the business models shifting online and the penetration on the Internet ever increasing. The rules of the game are changing and changing thick and fast.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: An underlying oil business which is one of the biggest in India.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Keep URLs clean and do basic site optimization.