Smartfish Designs

Q: What's your name and position in the company?
A: Arshad Jhatam - Director, SmartFish Designs Pvt. Ltd.

Q: Describe your company in 5 words.
A: Passionate, Dedicated, Talented, Creative, Reasonable

Q: What's your business philosophy?
A: Each customer is special and needs to be handled in a special manner. Give them unique and creative web solutions. We embrace Professionalism and seek Excellence in everything we do.

Q: Describe your office environment.
A: It’s a varied atmosphere with several dynamics working in harmony. There is an ‘open door’ philosophy where good communication and great team work happens. It encourages professional and intellectual growth.

Q: Describe how your team interact and work together.
A: Our team works like a well-oiled machine. Since each individual is secure in his job, Immense exchange of technical know how takes places. Interaction at our workplace happens at various levels. Regular interaction through workshops, co-working to encourage learning tricks of the trade whilst team-building takes place through office celebrations, annual trips and friendly meals.

Q: What makes you different from other web design companies?
A: We treat each customer as unique and therefore customize unique solutions for their needs. Our work stands testimony to this.

Q: How do you get the majority of your business?
A: Referrals Social media Word of mouth

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We have a simple 5 step approach to this: 1. Listen to and understand the client’s needs 2. Brain storm ideas with him 3. Attain clarity and conceptualize 4. Design and present mock ups 5. Execute and deliver

Q: What do you think is the most crucial element of creating a good client relationship?
A: Respecting his vision, Delivering in time and effective responsiveness

Q: How do you manage demanding clients?
A: All clients deserve the best of time and quality. We strive to do this. However for those clients who demand that extra something, they may be treated as priority and more dedicated efforts may be put in for them.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: We are fresh minds. Our ideas are innovative. Rest, our work mirrors our thoughts. We would recommend that they see our portfolio and let our work do the talking.

Q: Where do you see your company in 10 years time?
A: To become the best possible customer centric company that offers effective web solutions known to them

Q: Where do you see the web design industry in the future?
A: Owing to the burgeoning awareness of the internet, a spurt in the web design industry is inevitable. The markets are losing physical presence and acquiring an online modus. The only think that makes this type of online purchasing possible is a well designed and managed website. Furthermore, the traffic on social media and networking sites is increasing. With this trend, the only sensibility would be to have a website which is user friendly, beautiful and has its own web presence. It is undoubtedly be the biggest business in the world.

Q: What computers do you have use in your offices, PCs or Macs?
A: PC

Q: How was your company name chosen?
A: SMART. This is our strongest virtue. Everything we do is smart and in sync with needs of the current market trends. All the same, we recognize our competitors. On a metaphoric note, we recognize that there are many fish in the sea. With this thought, we conceptualized ‘SMARTFISH,’ because we pride ourselves upon being the smartest of all fishes in the world of web design.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Have clarity of ideas and concepts. Communicate your vision clearly with the designer. Have an open mind to accept our ideas as we understand the pulse of this business. Ensure good content on your website. Don’t hesitate to promote your website through social media sites. These are very powerful media and can do wonders for the image of your company, Invest well in SEO so that appropriate traffic is driven towards your site. Update your website regularly and be prompt in replying to inquires.