Q: What's your name and position in the company?
A: Ivan O'Donoghue - Web developer
Q: Describe your company in 5 words.
A: Affordable adaptable focused proactive fun
Q: What's your business philosophy?
A: We are a web and print service provider focused on SME businesses. We analyse the client's requirements and budget, and come up with a set of suitable recommendations. We don't over-promise or under-deliver and will refer clients onto suitable specialists where circumstances dictate.
Q: Describe your office environment.
A: We operate from a small office in Mallow and also from a home office.
Q: Describe how your team interact and work together.
A: Our core team consists of a designer and a developer, as we feel that generally one person cannot excel at both disciplines. The interaction between designer and developer is very well defined at this stage and we work very efficiently together. We also bring in trusted specialists when required. We choose from a small team all of whom have an extablished track record with us.
Q: What makes you different from other web design companies?
A: Our clients tell us that our customer service is second to none. We are consistently praised for our quick response and follow through.
Q: How do you get the majority of your business?
A: Referrals and repeat custom make up the majority of our business.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We like to work in close consultation with the client and formulate a timeline that is mutually acceptable. Unlike other companies, we do not believe that the relationship ends after the handover.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Trust is essential. We strive to demonstrate competence and aptitude to the customer from the first meeting, and we follow through by fulfilling our commitments. Always.
Q: How do you manage demanding clients?
A: We are very careful to set goals and deliverables prior to project commencement, and ensure that the client understands what is to be delivered. Being up front means that we see very few problems with our customers.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: View the portfolios, ask for references, and evaluate the people you are considering for the job. Do you trust them? Do you believe them to be competent and customer focused? Do you feel that you can form a solid working relationship with them?
Q: Where do you see your company in 10 years time?
A: We expect to be the leading supplier of brochure websites and Content Manag
Q: Where do you see the web design industry in the future?
A: As consumers move in droves to the web, the customer's website will become increasingly important. They will need to update it as frequently as they update their shop front. The customer/ web company relationship will become more important and permanent as the web company helps the customer to adapt.
Q: What computers do you have use in your offices, PCs or Macs?
A: PC
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Update. Evaluate. Repeat.
Keep your website current and use the amazing analysis tools now available to monitor the fruit of your labours to better inform the next set of changes.
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