The Website Experts

Q: What's your name and position in the company?
A: Luc Arnold, Founder and Project Manager

Q: Describe your company in 5 words.
A: analytical,logical,user-focused,interactive,creative

Q: What's your business philosophy?
A: That clients should have access to the best tools, advice and websites to conduct their business without any worries.

Q: Describe your office environment.
A: focused but laid back

Q: Describe how your team interact and work together.
A: We interact and work in a collaborative manner where creative ideas are discussed and assessed.

Q: What makes you different from other web design companies?
A: My focus is on building long standing relationships with clients, working with the current processes of client's business' and bringing them online and I make that a reality!

Q: How do you get the majority of your business?
A: Word of Mouth, referrals, email and online marketing and lead generation through our website

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We manage our website and ecommerce projects by taking the following steps... 1. Meeting and collecting requirements 2. Generating a statement of work and a quote 3. Receiving sign-off from the client as to the deliverables 4. Negotiating payment terms with the client 5. Completing a first draft of the web project for the client to review 6. Making revisions based on feedback from the client 7. Completing a 2nd draft of the web project and presenting it to the client 8. Making revisions based on the feedback from the client from the second draft 9. Completing the final copy of the web project, getting sign-off from the client and closing out the project and collecting any money still outstanding on the project. 10. The project then moves into support and maintenance

Q: What do you think is the most crucial element of creating a good client relationship?
A: Communication is the most crucial element in fostering strong client relationships. That and working with the business to understand their individual needs before developing and designing a solution for their business needs.

Q: How do you manage demanding clients?
A: We choose to work with the best clients that demand our time and expertise.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: We would ask them to look at their budget, any time constraints that they have and the quality they expect and only consider candidates that fall within the budget, time and quality. In the end, for business it comes down to cost and the ability to deliver a quality site in the time quoted to the client.

Q: Where do you see your company in 10 years time?
A: Managing web properties for a number of companies

Q: Where do you see the web design industry in the future?
A: I see the web design industry branching into new areas and requiring more and more support to stay on top of the latest trends

Q: What computers do you have use in your offices, PCs or Macs?
A: PC

Q: How was your company name chosen?
A: We are the experts when it comes to the development websites. Pretty simple eh?

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Test and measure everything that you are doing online to make the best decisions are being made about your company's web presence.