Q: What's your name and position in the company?
A: Kaido - Owner
Q: Describe your company in 5 words.
A: Professional Web Design Services
Q: What's your business philosophy?
A: Listen to customers problems and offer them a solution that will work for them.
Q: Describe your office environment.
A: Laid back and clean.
Q: Describe how your team interact and work together.
A: Independently and willing to share knowledge.
Q: What makes you different from other web design companies?
A: Our commitment to the customers needs. We care about the customer the moment they contact us. We listen to what the customer goals are and offer professional solutions for their design needs.
Q: How do you get the majority of your business?
A: Online and word of mouth.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Interview them and discover what their pains or problems are. Figure out what's the best solution and offer excellent customer service. We work on a milestone by milestone format, so that way the customer can be aware of the projects phases as we research, design and develop.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Number one is listening. Second and a close number one is knowing when to guide your client to the right direction. Remembering the client is coming to you for services because they want a professional to handle a project that is very important to their business.
Q: How do you manage demanding clients?
A: Never saying no, but always being very clear about schedules, deliverables and costs.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Immediately look for attention. If a firm/company has their customers best interest in mind, then they will ask questions. Start conversations and learn your business goals. Learn the users needs. These are not the only factors. I would suggest the client looks at the portfolio to make sure the design styles is to their liking. This isn't the case always, but if you choose a designer who designs things you like. Then, you should have smoother kick off when it comes to design. Last point is the references. Ask for previous clients and call those clients.
Q: Where do you see your company in 10 years time?
A: Respected and trusted.
Q: Where do you see the web design industry in the future?
A: Everyone will be designing for CMS in the future.
Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac
Q: How was your company name chosen?
A: Initials
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Depends on each business, each industry and many other factors. As a basic tip, it would be lead generators somewhere on your pages. You can always collect a list and use it to communicate big things going on with your company.
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