Q: What's your name and position in the company?
A: Tom Omorean, owner of Focus Media Productions
Q: Describe your company in 5 words.
A: Focused on solutions
Q: What's your business philosophy?
A: Focus Media Productions strives to provide its clients unique cost effective products and services that enhance their online visibility in the best possible way while also providing them with the most positive customer service experience they've ever had with any business of any kind.
Q: Describe your office environment.
A: We are a network of professionals that are all uniquely knowledgeable in numerous fields of online solutions.
Q: Describe how your team interact and work together.
A: We are respectful of each others work and skills. We appreciate our client's budget and deadlines and work closely as a team to meet each of those items.
Q: What makes you different from other web design companies?
A: Our customer service focus. We strive on creating a very positive experience for our clients.
Q: How do you get the majority of your business?
A: Referrals from our existing clients.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: First we make an initial contact with the customer to discuss their project needs. Then, we start gathering the elements that make up this project. We are always in constant contact with our client through the entire process. Once we have everything we need, we create a mock up of the project and submit it to our client for review and amendments. When the client feels all has been included as per initial request, we upload and finalize the project and go "live".
Q: What do you think is the most crucial element of creating a good client relationship?
A: Trust. The client needs to trust our skills and business ethics. When both our clients needs and our own have been met, it's a win/win situation.
Q: How do you manage demanding clients?
A: The same way I manage all my clients, with a professional consulting approach. They are demanding because they know what they want and I love working with these types of clients.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: I would basically suggest that they start by making a list of what they want in their project. I would then tell them to contact each company and discuss the needs of their project with them and then decide from that experience which company they felt most comfortable and at ease with.
Q: Where do you see your company in 10 years time?
A: Successfully assisting more and more clients all over the globe!
Q: Where do you see the web design industry in the future?
A: Well, more and more businesses understand the credibility and branding power of having an online presence so I think every company will have web design, programming, SEO, E-commerce, etc...as part of their start-up business planning.
Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac
Q: How was your company name chosen?
A: I chose "Focus" because of my deep relationship with that word. Everything I do is done with incredible focus and attention. I couldn't see naming my business anything other than Focus Media Productions.
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Make it user friendly and search engine optimized.
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