Captive Visuals

Q: What's your name and position in the company?
A: Lisa Moore, owner

Q: Describe your company in 5 words.
A: professional, affordable, friendly, plain talking

Q: What's your business philosophy?
A: We aim to provide efficient eye catching websites that are easy to navigate. Our aim is to provide a friendly cost effective service for anyone needing a website.

Q: Describe your office environment.
A: home based office

Q: Describe how your team interact and work together.
A: I work alone as a freelancer so can offer a more personal service

Q: What makes you different from other web design companies?
A: I do not work office hours. We do not undertake hundreds of projects on a corporate level so can give a more personal service. You only ever deal with one person.

Q: How do you get the majority of your business?
A: word of mouth - recommendation

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: with 100% customer involvement and feedback from start to finish

Q: What do you think is the most crucial element of creating a good client relationship?
A: involving the client, listening to the clients needs

Q: How do you manage demanding clients?
A: listen to them and give them what they need

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Find a company that can provide what you need, give you input to improve what you need, listens to you and are cost effective.

Q: Where do you see your company in 10 years time?
A: providing good customer service and quality websites to clients

Q: Where do you see the web design industry in the future?
A: always growing and changing!

Q: What computers do you have use in your offices, PCs or Macs?
A: PC

Q: How was your company name chosen?
A: eyecatching websites ie captive visuals. It was purely a play on words that stuck.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Constantly review you content and make sure it stays up to date. Do not be afraid to make changes - as your company grows and changes so should you web pages. Talk to your web designer and do not be afraid to ask for advice. Market your webpages.