The Design People Inc.

Q: What's your name and position in the company?
A: Eve Sastre - Marketing

Q: Describe your company in 5 words.
A: Reliable, Professional, Approachable, Award Winning, Cool

Q: What's your business philosophy?
A: Good design is obvious. Great design is transparent. We are known for creating successful online brands and engaging Internet experiences. We do this using a collaborative process of design that delivers effective, intuitive, usable, striking results.

Q: Describe your office environment.
A: We are a mix of young, enthusiastic developers; highly creative designers and dynamic leaders. Drop by and we�d love to give you a tour of our offices.

Q: Describe how your team interact and work together.
A: Collaboration is our key ingredient. Each team member plays an important role in every website we build. We value the contributions of our team and take pride in the innovations and achievements of each member in it. Through the years, we have cultivated a fun, collaborative and open environment that encourages the creation of new ideas and has kept us on the cutting edge of design and internet marketing.

Q: What makes you different from other web design companies?
A: Over the past 12 years, we have launched around 13,000 websites. We are a culture of value and our work speaks for itself. Our difference is in our collaborative, creative process with a focus on client success. We offer personalized, one-on-one service through each stage of website development. We continue to partner with, support, consult and host our clients through the life of their businesses.

Q: How do you get the majority of your business?
A: Through client referrals and word of mouth marketing. All our websites are on the 1st page of Google for keywords like "website design California" or "real estate website design".

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Your account manager will provide personalized service through each stage of website development. We work with your marketing goals to help you achieve the best design for your site. Your website is conceptualized by our experienced designers and we work with you until you are satisfied with a design that best represents you and your company. We then put your site through the same rigorous QA, metrics and industry accepted standards that we expect on our own websites.

Q: What do you think is the most crucial element of creating a good client relationship?
A: To build trust, you have to be able to deliver. Not over promise. Effective communication and consistent good service is also key for long term relationships.

Q: How do you manage demanding clients?
A: We focus on the problem and finding the best solution for it. At the end of the day, what's important is that the client is happy.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Experience is everything. Hire a company who will build you a website that will grow with your business. Look for someone who provide great after sales support. In a nutshell, hire us. :)

Q: Where do you see your company in 10 years time?
A: We will be known as the web marketing agency for small businesses. 10 years from now, we will have customers worldwide and a system that has adapted to all countries and every business market. We will have extended our services beyond web marketing into print, video, mobile and other media � while maintaining a simple, single point of access for our customers.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac