Tim & Tom Vaught

WWDC: What's your name and position in the company?
Narrow Gate Media, LLC: ”Tom Vaught, Co-Owner”

WWDC: Describe your company in 5 words.
Narrow Gate Media, LLC: ”Experienced Indianapolis website design firm.”

WWDC: What's your business philosophy?
Narrow Gate Media, LLC: ”Treat others how you wish to be treated.”

WWDC: Describe your office environment.
Narrow Gate Media, LLC: ”Professional yet laid back.”

WWDC: Describe how your team interact and work together.
Narrow Gate Media, LLC: ”Because we're a family run business we can many times finish each others sentences. Because of this synergy, we work seamlessly together.”

WWDC: What makes you different from other web design companies?
Narrow Gate Media, LLC: ”We are honest, won't try and sell you more than you need, won't take on your project if we don't believe it can be successful, and we provide fair pricing no matter how much money your company makes.”

WWDC: How do you get the majority of your business?
Narrow Gate Media, LLC: ”Word of mouth from current clients and or course Google.”

WWDC: Describe how you manage projects from the initial client contact to completion and handover.
Narrow Gate Media, LLC: ”A simple phone conversation to see if we would be a good fit, then meet to do a more detailed needs analysis, provide a quote along with any suggestions or recommendations, then after a Q & A session, we begin the project utilizing our tried and true design and development process which we only share with clients.”

WWDC: What do you think is the most crucial element of creating a good client relationship?
Narrow Gate Media, LLC: ”Communication, communication, and did I mention communication?”

WWDC: How do you manage demanding clients?
Narrow Gate Media, LLC: ”Use constant professionalism and communicate.”

WWDC: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
Narrow Gate Media, LLC: ”Talk with each firm individually and meet with them, if possible. By communicating your needs with each firm and learning more about their qualifications, experience and their solutions, etc., you will get a good feel for whom you should work with. Do your due diligence but also "follow your gut". ”

WWDC: Where do you see your company in 10 years time?
Narrow Gate Media, LLC: ”Continuing to be a leader in the industry.”

WWDC: Where do you see the web design industry in the future?
Narrow Gate Media, LLC: ”I see it getting much more segmented. ”

WWDC: What computers do you have use in your offices, PCs or Macs?
Narrow Gate Media, LLC: ”PC”

WWDC: How was your company name chosen?
Narrow Gate Media, LLC: ”Scripture”

WWDC: If you were to give your clients one tip on how to get the most from their website what would it be?
Narrow Gate Media, LLC: ”Get a good professional design, make the site very simple to use and then implement marketing, marketing, and more marketing.”