Nancy Schallon

WWDC: What's your name and position in the company?
Design Addiction: ”Nancy Schallon - Owner”

WWDC: Describe your company in 5 words.
Design Addiction: ”Creative, Professional, Unique, Affordable, Dependable”

WWDC: What's your business philosophy?
Design Addiction: ”We help people with smaller budgets create a unique, stunning and profitable presence on the web without the hassles and high costs of hiring a large Design Company. ”

WWDC: Describe your office environment.
Design Addiction: ”Working from a home based office.”

WWDC: Describe how your team interact and work together.
Design Addiction: ”I am a freelance designer.”

WWDC: What makes you different from other web design companies?
Design Addiction: ”Our goal is to provide each client with excellent customer service, creative & innovative design ideas, and a final product that will not only be profitable, but will make you proud to have it showcase your product or business! We take on only a limited number of projects at a time to allow us to give each client our undivided attention from start to finish. We will consult with you in depth to ensure that we fully understand your needs and ideas before we begin. We will keep you informed every step of the way so you can see your design in progress and make any changes you may want as often as necessary until you are completely satisfied. We will get your site up and running as quickly as possible and we will be available to you anytime you may need help or have any questions...even after we complete your project. We promise you our best, no matter what your budget happens to be. We will never sell you technology or extra services that you don't need. We are based in the US and will communicate with you in English. We will take the time to explain things in simple terms you will understand...no "tech talk". We promise to always give you the quality of service you deserve at a price you can afford!”

WWDC: How do you get the majority of your business?
Design Addiction: ”Through networking, internet marketing and word of mouth.”

WWDC: Describe how you manage projects from the initial client contact to completion and handover.
Design Addiction: ”We are a small Web Development and Design Studio taking on only a limited number of projects at a time to allow us to give each client our undivided attention from start to finish. Our goal is to provide each client with excellent customer service. We will consult with you in depth to ensure that we fully understand your needs and ideas before we begin. We will keep you informed every step of the way so you can see your design in progress and make any changes you may want as often as necessary until you are completely satisfied. We will get your site up and running as quickly as possible and will be available to you anytime you may need help or have any questions. We strive to give you quality service at an affordable price.”

WWDC: What do you think is the most crucial element of creating a good client relationship?
Design Addiction: ”Making them a priority no matter what!”

WWDC: How do you manage demanding clients?
Design Addiction: ”By listening to their needs and being patient with them because I know that they will be satisfied with my work when the project is complete.”

WWDC: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
Design Addiction: ”By viewing the designer's portfolio to see if their design style appeals to you. Speaking directly with the designer to discuss your project and budget. You can get a good idea if you and your designer will "click" and are on the same page with ideas and prices. Making sure that when they contact a designer, they get back with you in a timely manner. If they don't, move on because that will be an indication of their work ethic and you will eventually end up hiring another designer to complete your project. Work with someone who you can easily understand. There's nothing worse than trying to communicate your needs with someone who does not speak your language. Ask for references. A good designer will always be happy to supply you with references of their design projects.”

WWDC: Where do you see your company in 10 years time?
Design Addiction: ”I am working to build my freelance business into a full time career and possibly expand in the near future.”

WWDC: Where do you see the web design industry in the future?
Design Addiction: ”Still going strong. ”

WWDC: What computers do you have use in your offices, PCs or Macs?
Design Addiction: ”PC”

WWDC: How was your company name chosen?
Design Addiction: ”I wanted a catchy, memorable name for my design company, so I came up with Design Addiction.”

WWDC: If you were to give your clients one tip on how to get the most from their website what would it be?
Design Addiction: ”Promote it! Tell everyone you know about it. Word of mouth is one of the best forms of advertisement.”