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WWDC: What's your name and position in the company?
Townend: ”Edward Townend, Project Manager”

WWDC: Describe your company in 5 words.
Townend: ”Professional, Consistent, Reliable, Strong communication”

WWDC: What's your business philosophy?
Townend: ”To ensure work always solidifies the clients brand”

WWDC: Describe your office environment.
Townend: ”Busy but not hectic”

WWDC: What makes you different from other web design companies?
Townend: ”We ensure a consistent and strong brand image, whatever the media”

WWDC: How do you get the majority of your business?
Townend: ”Referrals from past clients”

WWDC: Describe how you manage projects from the initial client contact to completion and handover.
Townend: ”Every client has a single dedicated account manager who builds a strong relationship”

WWDC: What do you think is the most crucial element of creating a good client relationship?
Townend: ”An account manager ”

WWDC: How do you manage demanding clients?
Townend: ”A demanding client is one that does not trust her designers' skills. We are excellent communicators and strive to get to the root of any concern from any client”

WWDC: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
Townend: ”Take a look at the lowest paying jobs in their portfolio to see if they still put the same care into the project”

WWDC: Where do you see your company in 10 years time?
Townend: ”The leaders in a highly specialised market”

WWDC: Where do you see the web design industry in the future?
Townend: ”Greater interaction between services such as Facebook and Google and the rest of the internet”

WWDC: What computers do you have use in your offices, PCs or Macs?
Townend: ”Both PC and Mac”

WWDC: How was your company name chosen?
Townend: ”Townend is my surname”

WWDC: If you were to give your clients one tip on how to get the most from their website what would it be?
Townend: ”Know its purpose!”