Q: What's your name and position in the company?
A: My name is Michael and I am Miga Designs
Q: Describe your company in 5 words.
A: Liverpool-based web design company
Q: What's your business philosophy?
A: I believe that while the product is vital... and of course the main reason why someone has chosen that particular type of business, customer care both during and after the process is equally as important.
Q: Describe your office environment.
A: Fun
Q: Describe how your team interact and work together.
A: Currently is just me, I work well with myself :)
Q: What makes you different from other web design companies?
A: The emphasis of customer service. Companies seem willing on the outside but once money has been handed over, that can often change. Miga Designs operates with real office hours so are generally always available.
Q: How do you get the majority of your business?
A: Word of mouth
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We will meet up with the client, discuss your needs, produce a draft/test version of the site and then go from there.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Communication.
Q: How do you manage demanding clients?
A: Easily. 99.9% of the time the customers gets what they want, unless it's the moon of course.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Various things. Reviews/recommendations/portfolio of past work. Ultimately a book shouldn't be judged by it's cover but the opinion of others doesn't necessarily make it correct. I have came across some companies who seem very professional from the outside, in truth they just want money, customer care doesn't come into their vocabulary.
Q: Where do you see your company in 10 years time?
A: Hopefully expanding and employing numerous staff.
Q: Where do you see the web design industry in the future?
A: Almost wholly mobile (phone) & tablet focused.
Q: What computers do you have use in your offices, PCs or Macs?
A: PC
Q: How was your company name chosen?
A: From my name MIchael GAinford.
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Hire a good web designer.
