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WWDC: What's your name and position in the company?
Method & Class Ltd: ”Lewis North, Company Director”

WWDC: Describe your company in 5 words.
Method & Class Ltd: ”Innovative, versatile, experienced, professional, happy”

WWDC: What's your business philosophy?
Method & Class Ltd: ”We strive to build the best websites, web applications and mobile applications that we can. The web is changing incredibly quickly right now and we want to help our clients to stay up-to-date and ultimately deliver better experiences for their customers. ”

WWDC: Describe your office environment.
Method & Class Ltd: ”Our office is part of a complex of converted stables. It's a beautiful environment with stunning scenery and a nice relaxed, yet creative feel to it. Our office is a welcoming place, equipped with the latest kit, a comfy sofa and a cool '60s tulip meeting table. You will usually find my retired greyhound here, asleep in a corner. ”

WWDC: Describe how your team interact and work together.
Method & Class Ltd: ”We are a close-knit team of designers & developers working on a variety of projects. We build a lot of custom web applications, iPhone & iPad apps - that means we need good communication for what can be very complex projects. We use a variety of online tools like Asana, Gather Content and Basecamp to make our lives (and our clients) easier. ”

WWDC: What makes you different from other web design companies?
Method & Class Ltd: ”First and foremost we are a web company, we are not a graphic design firm who says they build websites - they are different disciplines. We only work on the web and mobile apps - we like to stick to what we're good at. We are specialists in building complex, bespoke web applications. So if you need something more than a small brochure site, we're the company for you. We also have a lot of experience in customising e-commerce platforms such as Magento, blog engines like Wordpress and CMSs like ModX. ”

WWDC: How do you get the majority of your business?
Method & Class Ltd: ”Word of mouth, recommendations and from some of the articles we write for our own website and industry publications. ”

WWDC: Describe how you manage projects from the initial client contact to completion and handover.
Method & Class Ltd: ”We usually request that a client writes a detailed brief. If they can't be bothered to write a brief, they aren't taking the project seriously enough. Once we have a brief, we'd prepare a detailed proposal outlining the recommended approach, timescales and costs. I am usually the point of contact throughout the project, however any of the team is available for a client to talk directly to the person writing the code. We are a transparent company, we all work from the same office and can be contacted anytime.”

WWDC: What do you think is the most crucial element of creating a good client relationship?
Method & Class Ltd: ”Honesty & communication are key to a good client relationship. That and making your client look good to their boss! I find clients appreciate our honesty - it's better to be frank if we think an idea for a site isn't going to work. I like to think that any of our clients can call us for a chat and to bounce a few ideas around. ”

WWDC: How do you manage demanding clients?
Method & Class Ltd: ”It depends on the situation. For example, some clients require help in preparing content and some have trouble visualising a site from a series of mock-ups. In the case of preparing content we would make suggestions on how to begin the process and probably suggest they speak to one of our affiliate copywriters. For clients that have trouble visualising a design we tend to create it as a working web page mock-up, so they can see mouseover effects and animation etc. ”

WWDC: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
Method & Class Ltd: ”Firstly, make sure you have got like-for-like quotes from them all. The best way to do this is to supply a brief and a budget available. The budget is important. By providing both the brief and the budget you'll get better, more accurate quotes and you're job of making a decision will be easier. Another big factor is basically if you like them. Chances are you'll be working together for a long time, so you need to feel comfortable talking to them and getting help from them.”

WWDC: Where do you see your company in 10 years time?
Method & Class Ltd: ”We're building some of our own web & mobile apps. I'd like to see these develop into a larger part of our business. We like building things and want to create more of a legacy for Method & Class. By having a non-client based revenue stream would mean we can dedicate more time to individual projects and ultimately deliver even better results for our clients.”

WWDC: Where do you see the web design industry in the future?
Method & Class Ltd: ”The mobile web. It's well documented that by 2015 mobile web browsing is set to overtake desktop browsing. Clients need to be aware of this and prepared. The responsive web design movement is incredibly exciting right now and really helping to shape the future of the web. ”

WWDC: What computers do you have use in your offices, PCs or Macs?
Method & Class Ltd: ”Mac”

WWDC: How was your company name chosen?
Method & Class Ltd: ”Object orientated programming is made up of Objects, Classes & Methods. We write object orientated web applications, hence the link to the company name. The other influencing factor was the difficulty in finding a good domain name where you can have a .com - so many are already taken. That's why we're called Method & Class. ”

WWDC: If you were to give your clients one tip on how to get the most from their website what would it be?
Method & Class Ltd: ”Write a brief (follow & download the guide in the articles section of our website), define a budget and get help from someone with industry knowledge. Ask lots of questions. Be realistic - a dedicated online strategy takes time, requires resources and costs money. If you are in a competitive market, you need to be prepared to compete with your rivals. ”