McGregor Media Website Design

Q: What's your name and position in the company?
A: Andy McGregor - owner/designer/developer/everything!

Q: Describe your company in 5 words.
A: We get local businesses online

Q: What's your business philosophy?
A: We listen to the client. We don't know their business like they do so we're not qualified to make suggestions on how to get the most from their website until we do. Although the nature of the internet means we could work with a client anywhere in the world, we prefer to be able to meet with them face to face so we can talk to them properly. And drink their coffee.

Q: Describe your office environment.
A: The organisational efficiency of your business is inversely proportional to the amount of empty coffee cups you have on your desk.

Q: Describe how your team interact and work together.
A: I am the team! I even send myself to make my own coffee.

Q: What makes you different from other web design companies?
A: We offer a modular pre-priced website solution - select the modules you need for your business. Our product combines the best of an easy-to-use template-type product with the knowledge of an experienced web designer.

Q: How do you get the majority of your business?
A: Word of mouth - delighted clients will recommend you again and again.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We have a set process with recognised stages to complete so we all know where we're at.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Exceeding your clients' expectations every time with your product and customer service. We don't want happy customers. We want delighted customers.

Q: How do you manage demanding clients?
A: There's no such thing as a demanding client, only a client who is passionate about their business and the website you're creating for them. The more passionate, the better.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Go with your gut feeling. I've seen people working out of their back bedroom produce way better websites than a company with a staff of designers and deelopers. All that glitters is not gold.

Q: Where do you see your company in 10 years time?
A: I see McGregor Media having a strong and enviable portfolio of delighted customers who are happy to recommend us to their business peers. I'll have retired by then of course. Somebody else will be making the coffee.

Q: Where do you see the web design industry in the future?
A: The industry is undoubtedly heading in a mobile direction - sometime in the next few years, more people will be using the internet on a mobile device than a desktop device. Designers need to get on top of designing for devices with smaller screens using less data.

Q: What computers do you have use in your offices, PCs or Macs?
A: PC

Q: How was your company name chosen?
A: It's my surname!

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: You get out what you put in. Any designer worth his/her salt will produce a good website but a designer who has a client pro-actively working with them will produce an excellent website.