Q: What's your name and position in the company?
A: Daniel Pala
Q: Describe your company in 5 words.
A: Beautiful, unique & usable websites
Q: What's your business philosophy?
A: We create beautiful, unique but most importantly usable websites. We believe the planning process is the most crucial so we discuss in depth all the clients requirements and help the client set out some primary goals of the website. This ensures they are both happy with the finished product but also that it does what they need it to do.
Q: Describe your office environment.
A: We have a professional environment but look to still maintain a Fun, lively and vibrant atmosphere to help drive the creativity and ideas.
Q: Describe how your team interact and work together.
A: While each member will have their own specific projects it is always a collaborative method with colleagues offering advice and ideas on how to do things better and in particular on the creative side where ideas are opened up to a group forum.
Q: What makes you different from other web design companies?
A: We own and run a number of websites ourselves. We have e-commerce stores and lead generating websites. So we know how the business side of making a website successful and profitable. We also have the experience of promoting these websites and driving the brands and traffic to them.
Q: How do you get the majority of your business?
A: Word of mouth, and we also bid on projects on jobs boards from time to time.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We set specific milestones and timeframes for each stage of the project. At each stage we will get client feedback and perform testing. This ensures the project is completed in a timely fashion and as per client specification and requirements
Q: What do you think is the most crucial element of creating a good client relationship?
A: It's important to be realistic with the client from the beginning. And manage the clients expectations. Too many times other companies quote much too low on a project having not fully understood the requirements and brief provided by the client. When we receive the brief from a client it is often too vague and incomplete. We first look to go through this with the client and elaborate on functions and requirements. Then only do we quote, ensuring we have quoted accurately and the client satisfaction at completion of the project.
Q: How do you manage demanding clients?
A: Again it is important to manage the clients expectations from the beginning. If you are fully aware of their wishes and requirements this tends to ensure fewer problems or unwanted demands later.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: It is important for the client to make sure that the web design company has fully understood their brief and the quote is accurate and complete. Not just simply pick the cheapest quote, but make sure that for the money you are paying you are getting the website you have requested in your brief. As it may be the cheapest at the start but if it doesn't work then it is not the cheapest in the end.
Q: Where do you see your company in 10 years time?
A: We will look to grow our team while still being able to offer that personal local company style customer service. We make sure the team are not overloaded with too many clients and projects to ensure the quality of the projects is not compromised.
Q: Where do you see the web design industry in the future?
A: I think for businesses moving online web design companies will need to tailor their package more to the clients success on the web. Rather than just building a website and leaving the client to it, we look to provide a complete service where we manage the clients site and also the SEO, branding and traffic. To ensure that the website is successful and profitable for the client.
Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac
Q: How was your company name chosen?
A: The company has some Italian influence and 'Libero' in general terms means 'Freedom' or 'Freedom to'.
The basis behind the name was about giving the clients the 'Freedom to grow their business online. We offer low cost monthly packages where we work hand in hand with the client on their website to drive the brand, the traffic and the profitability of the website to the clients business and ensuring it is a success.
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Make sure you have 3 primary goals with your website and work towards achieving these with the things you do on your site. and hire a good team to help like Libero Net!
