Q: What's your name and position in the company?
A: Steve Marks - Company Founder
Q: Describe your company in 5 words.
A: Original, young, dynamic, fair, entrepreneurial
Q: What's your business philosophy?
A: To remove the high costs of website design and allow people to pay a fair price. I've seen companies charge thousands of pounds for sites in the past and thought "I could do that for a fraction of the price".. so we are.
Q: Describe your office environment.
A: Home based study, covered in gadgets, books and music. Very relaxed and peaceful.
Q: Describe how your team interact and work together.
A: We have a web designer, Adam, who designs the initial site. He then passes it over to myself where I slice it up, code it etc until it is in a position to go live.
Q: What makes you different from other web design companies?
A: Our pricing strategy is something I've never seen before when it comes to web design. We'll also go the extra mile to ensure the customer receives what they had in mind. Like a tattoo, we won't rest until the client is completely happy with the final product.
Q: How do you get the majority of your business?
A: We began with Google Adwords and while that continues are looking at alternative methods. Being a new company we are hoping word of mouth will pay a big part of promotion in the future.
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Request for quote from client, Adam designs the site and I slice it up if required.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Making sure that deadlines are realistic and are met. We don't believe in rushing work just to get it out the door and will tell the client an honest estimated time of completion for a site that allows us to produce a quality piece of work.
Q: How do you manage demanding clients?
A: Be honest and assertive. Listen to their demands and respond in a manner that is truthful and informative.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Select a company that have time for you, don't charge over the top, are are willing to go the extra mile to ensure you are happy.
Q: Where do you see your company in 10 years time?
A: We are currently employed full-time elsewhere and operate Klesk Web Design in our spare time. We hope in the very near future to go full-time so we can dedicate all our time to designing and developing websites.
Q: Where do you see the web design industry in the future?
A: With new technologies such as Ajax, Flex, plus the introduction of HTML5, I see website designs becoming more slick and application based.
Q: What computers do you have use in your offices, PCs or Macs?
A: PC
Q: How was your company name chosen?
A: We are big fans of the game Quake III. Klesk was my character in the game and is an alien from the future and a different planet who has suffered centuries of turmoil
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Focus on usability. There is nothing more annoying as a user to try and navigate a website that is hard to use,
