it'seeze Reading

Q: What's your name and position in the company?
A: Martin K, proprietor

Q: Describe your company in 5 words.
A: Affordable and editable web design

Q: What's your business philosophy?
A: Listen first, then deliver relevant solutions which are effective and innovative

Q: Describe your office environment.
A: Happy, positive, energetic, human, professional

Q: Describe how your team interact and work together.
A: Shared goals and mutual repect

Q: What makes you different from other web design companies?
A: Local support, helping small businesses with their cashflow, scaleable solutions

Q: How do you get the majority of your business?
A: Referrals

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Discuss number of pages and navigation, assist with content and images, agree colours, take amendments prior to approval, content management training, offer additional features such as mobile phone version, SEO, social media

Q: What do you think is the most crucial element of creating a good client relationship?
A: Reactivity

Q: How do you manage demanding clients?
A: With respect (they know their business better than you) and confidence (you know the capabilities of your web design)

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Narrow down according to price, design capability, functionality, quality of consultant in whichever order of priority suits you most

Q: Where do you see your company in 10 years time?
A: Significant growth in terms of business, staff, products

Q: Where do you see the web design industry in the future?
A: Prices will go down (commoditisation effect), customer knowledge will increase, customer service will have to improve

Q: What computers do you have use in your offices, PCs or Macs?
A: PC

Q: How was your company name chosen?
A: it reflects the system's ease of use

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: understand SEO