Handcoded - Web Design Studio

by Tom Tobrook at Tom Tobrook
tomtobrook.co.uk

ATTN: Richard Jordan March 9th, 2010
HANDCODED

Dear Richard,

REF: Tom Tobrook website redesign

This may seem a rather out moded practice but I am writing to express my profound thanks and delight for the work that you undertook on my writer’s website redesign.

Although we had multiple exchanges during the process in which I expressed my appreciation for your efforts on an ongoing basis, I thought that it was worth summarising why the project was successful.

• A key success criterion for any creative project is a good brief..Although I am reasonably adept at these and was well prepared, it requires the recipient to read it, understand it and action it . Listening is a lost art but, thankfully, not with yourself.
• You listened to what I wanted and recognised that I had some experience in these matters .None of this prevented you presenting timely, intelligent suggestions or pointing out consequences of some of my choices.
• You were intelligent in your methodology of sorting out the building blocks first so that no time was lost pulling down and restarting site structural work that was later perceived as unsatisfactory.
• Thereafter you exercised great energy in progressing the design at pace despite the voluminous nature of the material. You often worked late into the night and at weekends to sustain the pace.
• Although I set out with the intention of keeping changes to a minimum, some became inevitable through error and some through the revolution of the site which prompted improvements.
• In all cases you took a can do attitude and showed great tolerance and patience.
• At no stage did you express reservations about the variation to the incremental time requirements triggered by the changes and upgrades and left it to me to volunteer recognition of the fact that we had probably exceeded the allocated time budget.

The result, Richard, is a site that significantly exceeded my hopes and expectations on all fronts in terms of design, content and operation.

Thank you for your skill, commitment and integrity

Please feel free to use what I have written as a reference at any stage. As you know I hope that we will be able to work on another project within the coming months.

Kind regards

Tom Tobrook

by Mr W Taylor at Keep It Sweet Ltd
www.keepitsweet.co.uk

Handcoded have been an honest, upfront reliable company that have aided and advised in the prolonged success of Keep It Sweet. In an industry full of companies promising the world, with littleor no guarantees and phenomenally high prices, Handcoded have continually delivered good honest solutions and advice for extremely competitive prices.

Handcoded even today suprise me with the speed and accuracy of work undertaken. When Keep It Sweet does request complicated functions/works Handcoded either have a good solution at hand, or have researched alternative solutions promptly.

by sophie baulch at The Slipper Stall
www.slipper-stall.co.uk

I would highly recommend Handcoded. I have worked with Richard Jordan for a number of years on several different projects and wouldn't dream of taking my business anywhere else. He is not only a very competent and efficient web designer he has a very good understanding of online commerce, always up to date with the latest available products and services, whether that be payment gateways, online marketing, oscommerce solutions and more. In fact I have found his advice indispensable. He explains everything very clearly, so that even a complete novice or technophobe could understand. Whenever there have been any complications he has resolved with them surprisingly quickly.

by Diana Robbins at Dart Designs
www.dartdesigns.co.uk

I can fully recommend Richard as a website designer. He is very approachable and genuinely wants to help you and your business. I was probably not the easiest customer, as I am a bit of a perfectionist and had a clear vision of what I wanted to achieve with my website, which meant that Richard ended up spending more time on my site than he was planning! However, nothing was too much trouble for him, and he constantly kept me informed throughout the process, and I have ended up with a website I am delighted with. However, it doesn't end there, as Richard is always available to give support when required.

by mark Webster at blackleaf.com
www.blackleaf.com

I have used richard a few times now and have always found him to be very quick to respond to my question by e mail , a few times i'm had problems on my site that he has sorted out, i find he is generally quick to find any issues and his charges are very fair , i have no problem giving his details on to anyone else or to anyone reading this . i will def use him again .

by Lee Woods at www.oneblankwall.co.uk
www.oneblankwall.co.uk

I have to honestly say that i would highly recommend Richard for any Web Design needs or e-commerce problems. His customer service and communication is outstanding, he simply gets the job done unlike other Web designers who simply take your money and run. I will definitely be acquiring Richards services in the very near future. Keep up the good work.

Lee Woods
www.oneblankwall.co.uk

by Andrew Murray at Solarchart Ltd
www.solarchart.com

Richard Jordan was nothing short of brilliant! I had recently had a really bad experience with a U.S. developer who had cost me £1800.

Richard was everything I'd expect from a good consultant and more. He was direct and friendly to talk to, he was very clear in his approach, and he just got on and did the work. He frequently came up with ideas and solutions that were absolutely fantastic, and he seemed to do everything effortlessly and to an extremely high standard.

Richard did everything when he said he would, He completed the work ahead of schedule and for about a quarter of the price I paid the previous people.

I now have a site that looks absolutely fabulous, that is simple and easy to navigate, and I owe a great deal to the work that Richard has done.

I cannot recommend Richard Jordan highly enough - he really is quite outstanding.

by Phillip S at SAR Miniatures
www.sarminiatures.co.uk

Richard and I communicate frequently. The relationship is now more than "Designer customer" he is more like a friend. Which is great to be able to bounce ideas to and fro. Richard allways listens then decides and if he thinks somrthing could be done better he will mention this. Especially when it comes to saving money, Rich is the expert.
Although a very technical subject, Richard speaks everyday language, which is great for a non techy like me.
"Happy with the end product" I'm absolutely delighted. I did not think in my wildest dreams a web site would be so good. All new dollshouse websites will have a big mountain to climb to get something comparable. Richard has done a few neat image tricks which I wanted but he did not say he would do it. Imagine our surprise when he rolled out the website, stunning.
In all Richard is professional, friendly and above all he does not use techy jargon, he uses everyday language. If it can be done he will tell you if it cannot be done he will tell you as well.
Richards approach to his business is just plain old fashioned honesty. Which in this day and age is something to be cherished. Thanks Richard.

by Cath Maddock at Finishing Touches of Totnes
www.decocraft.co.uk

Had excellent contact with the web designer. Felt that any questions/problems that we had were dealt with efficently and effectively. All requests we had were taken into account and acted upon. Was kept informed of progress and were asked what we wanted and then it was implemented. Extremely happy with end result - it looks really good and is very easy to administrate. Back up is excellent if we want something changing or need help on something that we are not sure what to do. Even came out on a Sunday to go through things so that when website went 'live' on the Monday we knew what we were doing. All in all an excellent company to deal with.

by Richard Brewster at Brewsters Ltd
www.brewstersbatteries.co.uk

Richard Jordan, the proprietor of Handcoded has been involved with our website since its instigation in 2003 since when, with his guidance, we have attained an average of 1500 hits per day.

We have had a one to one relationship being that he is always available for questions, ideas and any modifications which are required.

These modifications are attended to promptly and any costs are discussed and agreed prior to the work being undertaken. That work is always completed quickly, very often the same day and we are always informed when the work is complete so that we can view and test.

The end product is easy to maintain and update and would be ideal for both the beginner and the experienced website owner.

by Simon Sharp at Ace Line UK
www.acelinehauler.co.uk

The service was first rate, as computer novices the daunting task of creating a web page ect, was taken out of our hands and within no time at all we were up and running. There has always been a helpful voice at the end of the line, if we can't work something out or have forgotten how to do anything. The simple to use program is great.

by lucy hendon at h4hair

The web designer communicated with our company regularly and took all our requests into account. Advice was given and all technical elements were explained fully. We felt part of the process throughout. We took the web desingers advice as the service given was second to none. We were extremely happy with the end result but have since then had their continual support and help. Contact was mainly via email but we know that we can phone at any time. Any problems with the site are rectified immediately and the speed of their service is exceptional. We would not go elsewhere as we have continual help and support 24/7 and the service is very cost effective.

by Marc Soper at Discounted Heating
www.discountedheating.co.uk

Richard Jordan is a pleasure to deal with. Often thinking about how to improve on my ideas to produce better performing web pages. A quick a efficient worker and always on hand to help. Keep up the good work!

by Paul Alberici at Bay Leisure
www.bayleisure.co.uk

Excellent service. I am very happy with my website and the service I have recieved. I look forward to delevoping my website further with hand coded.h h h h h h h h h h h h h hhhhhhhhhhhhhhhhhhh hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

by Alan Davis at www.toys4cars.co.uk
www.toys4cars.co.uk

We have dealt with Handcoded for several years and always found them to be there at the end of the phone or email,even at very out of hours times.Everything we have requested has been done speedily and effectivally and at very resonable cost.We very much feel they work with you rather than for you and have become a very important part of our online business and we know we would not be trading at the levels we are without there input.What I really like is they will tell you if they feel you are heading in the wrong direction rather than just taking your money and doing the job.We have a web site that is turning over high volumes and we have to put that down to the knowledge of the staff at handcoded.I cannot express enougn how highly I would recommend their services if you are looking for a sales based website or an information site.Over the years when we have come up against any complications they have always come up with the answers and implemented them quickly and effectively.

by Richard Coulthard at Icon Computer Supplies
www.inkworld.co.uk

All work was performed quickly, prices were given in advance, they were also helpful for small problems which saved alot of time searching for answers for myself.
I have more work for them coming up soon.